How can we help you?
Anonymous Call Rejection
over 2 years ago
| Article no. 1018
Introduction
-
Anonymous Call Rejection rejects incoming calls from individuals who use Caller ID Block to prevent their name / number from displaying on Caller ID
- Includes Domestic and International calls that display on Caller ID as Anonymous, Private or Blocked
- Remains active on the line until you deactivate the feature
- Call types that cannot be blocked include calls from telemarketers, non-profits and businesses that display as Unknown, Unavailable, or that display as the state name
Activation
- Listen for dial tone and dial *77
- When activated, callers hear an announcement stating: Your call rejection service is on. All incoming calls will be checked for number privacy before they are allowed to complete to your line
- The phone does not ring on your end and there is no record of an incoming call
- When activated, callers hear an announcement stating: Your call rejection service is on. All incoming calls will be checked for number privacy before they are allowed to complete to your line
Deactivation
- Listen for dial tone and dial *87
- Anonymous Call Rejection remains disabled until activated again
- When deactivated, customer hears a message that says: Your Call Rejection is now off. Incoming calls will not be checked for number privacy status
- Anonymous Call Rejection remains disabled until activated again
- Includes Domestic and International calls that display on Caller ID as Anonymous, Private or Blocked
Resolution Steps
Internal Information
Commercial Agent Steps
Financial Agent Steps
Management Steps