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3 Way Calling / Call Transfer
almost 2 years ago
| Article no. 1023
Introduction
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Three Way Calling enables you to add a third party to a traditional two-person call
- Three Way Calling remains active on the line, ready for use
- When Three Way Calling is in use, Call Waiting is not available
To Add a Third Person to your Conversation
- When on a call, press the Flash button once
- Your conversation is now on hold and you hear a few quick beeps followed by dial tone
- Dial the number of the person you are adding to the conversation (Regional / Long Distance charges may apply)
- When the call is answered, press the Flash button once to connect all three parties
To Disconnect the Third Party, press the Flash button twice to rejoin the original caller
- A ring tone reminds you the original caller is on hold if you fail to go back to them
- When one person hangs up, you remain connected to the other caller
Call Transfer Instructions
- While on a call with a person you want to transfer, press the Flash button to put the caller on hold
- You hear a few quick stutters and then dial tone
- Dial the phone number and wait until you hear the line ringing
- Hang up after the second number answers
- The call is then transferred to the number you dialed
- Three Way Calling remains active on the line, ready for use
Resolution Steps
Internal Information
Commercial Agent Steps
Financial Agent Steps
Management Steps