How can we help you?
Ultra Call Forward
8 months ago
| Article no. 1026
Introduction
-
Ultra Call Forward (UCF) enables you to remotely forward your calls to another number when away from home
- To use this feature, you must have a PIN and the access number for your state
- If a PIN was not created when the feature was added to your account, contact us
Additional Information:
- When Ultra Call Forward is in use; calls forward to your designated number instead of Voice Mail
- Calls cannot be forwarded to an international phone number; toll calls are charged according to your calling plan
- Takes precedence over all other Call Forwarding features
- Not available in Texas
California 1-888-899-8248 DC Metro 1-855-787-2393 Illinois 1-855-244-2393 Massachusetts 1-855-365-2393 New York 1-855-767-2393 Oregon 1-888-899-8248 Pennsylvania 1-855-736-2393 Washington 1-888-899-8248 - To use this feature, you must have a PIN and the access number for your state
Resolution Steps
-
Activation
- Dial the access number for your state and follow the tutorial
- Enter your 10 digit phone number, followed by the # sign
- Enter your PIN, followed by the # sign
- The tutorial says:
-
Enter the access code for the call forwarding service you wish to configure
-
Enter the access code for the call forwarding service you wish to configure
- To forward calls to another number, enter *72
- Enter the forwarding number as you would dial it; do not hang up until you hear a confirmation tone
- Calls are now forwarded
Deactivation
- Dial the access number for your state and follow the tutorial
- Enter the 10-digit home phone number, followed by # sign
- Enter the PIN, followed by # sign
- The tutorial says:
-
Enter the access code for the call forwarding service you wish to configure
-
Enter the access code for the call forwarding service you wish to configure
- The tutorial says:
- To end call forwarding , enter *73
- A beep, then busy tone signifies UCF is deactivated
- Dial the access number for your state and follow the tutorial
Internal Information
Commercial Agent Steps
Financial Agent Steps
Management Steps