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Ultra Call Forward

 

Introduction

Ultra Call Forward (UCF) enables you to remotely forward your calls to another number when away from home

  • To use this feature, you must have a PIN and the access number for your state 
     
  • If a PIN was not created when the feature was added to your account, contact us

Additional Information:

  • When Ultra Call Forward is in use; calls forward to your designated number instead of Voice Mail
     
  • Calls cannot be forwarded to an international phone number; toll calls are charged according to your calling plan
     
  • Takes precedence over all other Call Forwarding features
     
  • Not available in Texas
Access Numbers
California 1-888-899-8248
DC Metro 1-855-787-2393
Illinois 1-855-244-2393
Massachusetts 1-855-365-2393
New York 1-855-767-2393
Oregon 1-888-899-8248
Pennsylvania 1-855-736-2393
Washington 1-888-899-8248

Resolution Steps

Activation

  • Dial the access number for your state and follow the tutorial
     
  • Enter your 10 digit phone number, followed by the # sign
     
  • Enter your PIN, followed by the # sign
     
  • The tutorial says: 
     
    • Enter the access code for the call forwarding service you wish to configure 
       
  • To forward calls to another number, enter *72
     
  • Enter the forwarding number as you would dial it; do not hang up until you hear a confirmation tone
     
  • Calls are now forwarded 
     

Deactivation

  • Dial the access number for your state and follow the tutorial
     
  • Enter the 10-digit home phone number, followed by # sign
     
  • Enter the PIN, followed by # sign
     
    • The tutorial says: 
       
      • Enter the access code for the call forwarding service you wish to configure 
         
  • To end call forwarding , enter *73 
     
  • A beep, then busy tone signifies UCF is deactivated 
     

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps