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Call Forwarding

 

Introduction

Call Forwarding enables you to forward all of your incoming calls to another phone number

  • Toll rates may apply if the number is not local
     
  • International calls cannot be forwarded
     
  • When both Call Waiting and Call Forwarding are active on a phone line, Call Waiting does not work 
     
  • Calls can be forwarded to an 800 number
     
  • May also be referred to as Call Forward Variable and Call Forward Always 

Activation

  • Dial *72 and the area code and phone number to forward calls
     
  • After a slight pause, a confirmation tone (stutter) indicates Call Forward is active
     
  • All calls now forward to the number you entered 

Deactivation

  • Dial *73 
     
  • After a slight pause, there is a confirmation tone to indicate Call Forwarding is deactivated

Resolution Steps

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps