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Call Return

 

Introduction


Call Return provides the last number that called with the date and time of that call

  • Call Return is typically included with an unlimited phone package, used on a per call or by feature subscription

 

Activation *69

  • Listen for dial tone and dial *69; a recording tells you the phone number, date and time of the call 
     
  • If the line is busy, Call Return asks if you want to call back; the number is redialed for up to 30 minutes or until the party is reached

  

Deactivation

  • No deactivation needed; after reaching the number or after 30 minutes, Call Return is deactivated that number

  

Restrictions and Toll Charges

  • Call Return is unable to announce calls marked as Private by the caller
     
  • The last incoming call is announced; previous calls are not announced
     
  • Some calls placed from cell phones, multi-line business phone systems (PBX), 800 numbers and 900 numbers may not work with this feature

Resolution Steps

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps