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Call Waiting
about 1 year ago
| Article no. 1030
Introduction
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Call Waiting lets you know another caller is trying to reach you when you are already on the line
- You'll hear a special tone to indicate there is a call waiting
- When you hear the tone, press the flash button to connect to the second caller
- To return to the first call, press the flash button once and release
- To alternate between callers, press the flash button
- Each call is private and is not heard by the other caller
- If Call Waiting is on your line, it remains active unless you temporarily disable the feature
Temporarily Disable Call Waiting
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Dial *70 and listen for three brief tones followed by normal dial tone
- Make your call without interruption
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After hanging up, Call Waiting is automatically restored
Call Waiting Restrictions:
- Call Forwarding overrides Call Waiting
- Call Waiting can interfere with faxes; temporarily disable Call Waiting when sending / receiving faxes
- Call Waiting and Caller ID work together to provide incoming call information
- Call Waiting ID does not work when Opting out of Caller ID
- You'll hear a special tone to indicate there is a call waiting
Resolution Steps
Internal Information
Commercial Agent Steps
Financial Agent Steps
Management Steps