Caller ID / Call Waiting ID

• Caller ID displays the name and number of the incoming caller on your Caller ID equipment / phone
   
• Displays last name first, then first name (typically up to 15 characters) and may also display as:
   
  • City and state: displays on calls from multiple-line businesses, prepaid calling cards, and auto-dialers 
     
  • Private or Anonymous: displays on calls made by those who have Caller ID Block on their line
     
  • Out of Area or Unavailable: displays on calls from outside the calling area, with Operator Assistance or by answering the phone too quickly
     
  • When a customer calls out to a cell phone, we have no control over what displays on the recipients caller id display
     
  • What displays on a mobile phone depends on the carrier and specific phone model
     
• Activation / Deactivation:
   
  • DC Metro, IL, MA, NY, PA, and TX: upon subscription, Caller ID remains active on the line
     
  • CA, OR and WA: dial *65 to Activate and *85 to Deactivate

Call Waiting ID

• Call Waiting ID alerts you of another incoming call while you are on the phone
   
• Call Waiting and Caller ID work together to provide incoming call information
   
  • The user hears a beep, indicating there is another call waiting
     
• To switch over to the incoming call or back to the original call, press the Flash button

Additional Information

• 000-000-0000, Unavailable, International, Unknown or Out of Area displays when a call is from another country or another LD carrier
   
• The phone must ring twice to register an incoming name / number
   
• It may take up to 48 hours for the correct name to display on Caller ID when first installed or when the account name is changed
   
• Sometimes the old name or another message displays until information updates
   
  • This occurs in a universal system not controlled by our company
     
  • Please allow 48 hours for information to update