How can we help you?
Caller ID / Call Waiting ID
26 days ago
| Article no. 1031
Introduction
-
-
Caller ID displays the name and number of the incoming caller on your Caller ID equipment / phone
- Displays last name first, then first name (typically up to 15 characters) and may also display as:
-
City and state: displays on calls from multiple-line businesses, prepaid calling cards, and auto-dialers
-
Private or Anonymous: displays on calls made by those who have Caller ID Block on their line
-
Out of Area or Unavailable: displays on calls from outside the calling area, with Operator Assistance or by answering the phone too quickly
- When a customer calls out to a cell phone, we have no control over what displays on the recipients caller id display
- What displays on a mobile phone depends on the carrier and specific phone model
-
City and state: displays on calls from multiple-line businesses, prepaid calling cards, and auto-dialers
-
Activation / Deactivation:
-
DC Metro, IL, MA, NY, PA, and TX: upon subscription, Caller ID remains active on the line
- CA, OR and WA: dial *65 to Activate and *85 to Deactivate
-
DC Metro, IL, MA, NY, PA, and TX: upon subscription, Caller ID remains active on the line
Call Waiting ID
-
Call Waiting ID alerts you of another incoming call while you are on the phone
-
Call Waiting and Caller ID work together to provide incoming call information
- The user hears a beep, indicating there is another call waiting
- The user hears a beep, indicating there is another call waiting
- To switch over to the incoming call or back to the original call, press the Flash button
Additional Information
-
000-000-0000, Unavailable, International, Unknown or Out of Area displays when a call is from another country or another LD carrier
- The phone must ring twice to register an incoming name / number
- It may take up to 48 hours for the correct name to display on Caller ID when first installed or when the account name is changed
- Sometimes the old name or another message displays until information updates
- This occurs in a universal system not controlled by our company
- Please allow 48 hours for information to update
- This occurs in a universal system not controlled by our company
-
Caller ID displays the name and number of the incoming caller on your Caller ID equipment / phone
Resolution Steps
Internal Information
Commercial Agent Steps
Financial Agent Steps
Management Steps