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Call Block / Selective Call Rejection

 

Introduction


Call Block or Selective Call Rejection enables you to block incoming calls from phone numbers you select

  • When a number you have blocked calls you, your phone does not ring
     
  • Blocked callers hear a recording that states calls are not being accepted at this time
     
  • Does not block toll free, international, inactive, telemarketing numbers or auto-dialer numbers
     
  •  Not compatible with toll free, international, inactive, telemarketing or auto-dialer numbers
     
  • Not compatible with Remote Call Forward or Ultra Call Forward
     

CA, OR and WA: blocks up to 25 phone numbers and is included with unlimited phone

DC Metro, IL, IN, MA, NY, PA and TX: blocks up to 100 phone numbers and is included with unlimited phone

Grande Legacy: blocks up to 99 numbers activated in Phone Manager


Resolution Steps

Activation and Use (exception: Grande Legacy)

  • Dial *60 and follow the tutorial to turn on Call Block
     
  • To block the last caller, press #, dial 01, and press # again 
     
  • To block a specific number, press #, dial area code and phone number, and press # again
     

Deactivation and Removing Entries (exception: Grande Legacy)

  • Dial *60 and follow the tutorial to turn off Call Block
     
  • To remove a number, press *, dial area code and number, and press * again
     
  • To remove all entries, dial 08 and press *
     
  • After reaching the initial Your selective call rejection is on / off, press 3 to turn it on or off
     

 Grande Legacy: Activation and Use

  • If the *feature is not available, follow the prompt in Phone Manager to make the changes
     
    • Log in to the Phone Manager web portal

    • On the Phone Manager tab, go to Screening and click Selective Rejection

    • Check the box next to Reject calls if they are from selected callers

    • Enter phone numbers to be blocked and click Apply

    • Remove entries if the amount exceeds 99 or more; Call Manager can support up to 99 entries

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps