How can we help you?
Call Block / Selective Call Rejection
6 months ago
| Article no. 1035
Introduction
-
Call Block or Selective Call Rejection enables you to block incoming calls from phone numbers you select- When a number you have blocked calls you, your phone does not ring
- Blocked callers hear a recording that states calls are not being accepted at this time
- Does not block toll free, international, inactive, telemarketing numbers or auto-dialer numbers
- Not compatible with toll free, international, inactive, telemarketing or auto-dialer numbers
- Not compatible with Remote Call Forward or Ultra Call Forward
CA, OR and WA: blocks up to 25 phone numbers and is included with unlimited phone
DC Metro, IL, IN, MA, NY, PA and TX: blocks up to 100 phone numbers and is included with unlimited phone
Grande Legacy: blocks up to 99 numbers activated in Phone Manager
- When a number you have blocked calls you, your phone does not ring
Resolution Steps
-
Activation and Use (exception: Grande Legacy)
-
Dial *60 and follow the tutorial to turn on Call Block
- To block the last caller, press #, dial 01, and press # again
- To block a specific number, press #, dial area code and phone number, and press # again
Deactivation and Removing Entries (exception: Grande Legacy)
-
Dial *60 and follow the tutorial to turn off Call Block
- To remove a number, press *, dial area code and number, and press * again
- To remove all entries, dial 08 and press *
- After reaching the initial Your selective call rejection is on / off, press 3 to turn it on or off
Grande Legacy: Activation and Use
- If the *feature is not available, follow the prompt in Phone Manager to make the changes
- Log in to the Phone Manager web portal
- On the Phone Manager tab, go to Screening and click Selective Rejection
- Check the box next to Reject calls if they are from selected callers
- Enter phone numbers to be blocked and click Apply
- Remove entries if the amount exceeds 99 or more; Call Manager can support up to 99 entries
-
Dial *60 and follow the tutorial to turn on Call Block
Internal Information
Commercial Agent Steps
Financial Agent Steps
Management Steps