How can we help you?

Speed Dial (Single or Double Digit)

 

Introduction

Speed Dial enables you to quickly call certain phone numbers by pressing one or two buttons instead of dialing the full phone number

  • Not compatible with Remote Call Forward

Single Digit Speed Dial Set Up

     
    • Assign a one digit Speed Dial code for each phone number you wish to store

    • Dial *74 and wait for a dial tone

    • Enter the Speed Dial code (choose a number from 2 through 9) followed by the 10 digit phone number

    • Press #

    • There will be a quick stuttered tone to confirm your entry

    • To add another number to your Speed Dial list, repeat the steps and choose a different code

 

Double Digit Speed Dial Set Up

     
    • Double Digit Speed Dial 30 (Grande, TX 100 only) Set Up
       
      • Dial *75 and listen for dial tone
         
    • Enter a two digit code from 20 to 49
       
      • CA, DC Metro, IL, MA, NY, OR, PA and WA: 20 through 49
         
      • enTouch and Harris, TX: 9 through 30
         
      • Grande, TX: 9 through 99
         
    • Enter the 10 digit phone number as you would dial it, then press # to store it
       
    • Listen for two beeps or a recording to confirm the number is stored
       
    • Repeat the steps to add another phone number; choose a different two digit code

 

Remove a Speed Dial Number

     
    • Dial *74 (Single Digit) or *75 (Double Digit)

    • Enter the code associated with the phone number you wish to remove

    • Press #

    • Note: When adding a new number to an existing code that was already used, the new number replaces the previously saved number

 

Replace Speed Dial

 
  • Follow setup steps to replace a speed dial number with another number

  • Numbers cannot be removed, only replaced

 

To Use Speed Dial

     
    • Pick up the phone and listen for dial tone

    • Press the Speed Dial Code assigned to the phone number you wish to call

    • Press #


Resolution Steps


Troubleshooting steps:

  1. Confirm the active service code or package is on the account

  2. Verify the Speed Dial service the customer has on their line and identify the issue they are experiencing

  3. Verify the customer is following the feature instructions above 

  4. Verify they are using a code in the designated range for the Speed Dial 8 (2-9) or 30 (20-49) that is on their line

  5. Verify the customer entered the phone number as it is dialed when making a call

  6. Note the account and tell them to call back if the feature still is not working after set up

  7. If the issue did not resolve, click Create Work Order or Technical Case for CSD (Switch Translations)

  8. Fill out the information as described below and click Submit
     
    Trouble Call or Tech Case: Trouble Call
    Service Category: Telephone
    Problem Description: CL - Phone Feature Problem
    Select: Affected Phone line
    Phone Issue:  Speed Call (8 or 30)
    Notes: Add contact number, name and notes

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps