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Voice Mail for DC Metro, IL, IN, MA, NY and PA
6 days ago
| Article no. 1039
Introduction
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General Information About Your Voice Mail
- Your mailbox stores up to 20 messages, each two minutes in length
- A stutter dial tone indicates a message is waiting; a message light flashes if your phone has this capability
- New messages are saved for 30 days; if a message is listened to and saved every 29 days, it can be saved indefinitely
- If a message is not saved within 30 days, the message is deleted and moved to a trash folder for 14 days
- Messages in the trash folder are accessible for 14 days, unless the message is restored or permanently deleted
User Quick Tips:
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Access from Home: dial *98, enter your PIN, press #, follow prompts
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Access Away from Home: dial home phone number, press #, during the greeting, enter your PIN, press #, follow prompts
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Change PIN: from Main Menu, press 4:
For security options, press 3
To change your PIN, press 1
Enter new PIN and press #
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Change Greeting or Name:
From Main Menu, press 3
To set up a personal greeting, press 1 or to select a system-generated greeting or to change your name
Press 3 / Follow prompts
First Time Set Up
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Dial *98. A tutorial walks you through each step to:
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Create a new PIN that is 6 to 20 digits by following these guidelines:
- Cannot have more than 2 repeating digits (110022 is okay; 111000 is not)
- Cannot match any part of the phone number (first 6 digits, last 6 digits, etc.)
- Cannot be a sequence of numbers (12345, 54321)
- Cannot be the same digit (111111, 999999)
- Cannot have more than 2 repeating digits (110022 is okay; 111000 is not)
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Record a name announcement
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Record a personal greeting or select standard greeting options
- To update future greetings, press 3 from the greetings menu
- Correct any announcements or messages
- To update future greetings, press 3 from the greetings menu
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Create a new PIN that is 6 to 20 digits by following these guidelines:
- Your mailbox stores up to 20 messages, each two minutes in length
Resolution Steps
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Check messages from Home
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Dial *98
- At the prompt, enter your PIN and press #
- Follow the prompts
Check Messages When Away from Home
Dial your telephone number or the access number for your area
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Washington DC: 202-248-3333 and 202-248-8100
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Maryland: 301-905-3333 and 301-915-8100
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Virginia: 571-641-3333 and 571-641-8100
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Illinois-site 14 Co. 1: 312-643-3333 and 847-213-3333
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Illinois-site 14 Co. 2: 331-529-8625
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Illinois-site 14 Co. 3: 812-916-8625
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Massachusetts: 617-948-3333 and 508-405-3333
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Manhattan, NY: 212-784-3333
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Queens, NY: 718-552-3333
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PA - Greater Allentown: 610-351-6550
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PA - Luzerne / Lackawanna Counties: follow dial home phone number instructions
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PA - Bangor, Pen Argyl, Easton: 610-438-6550
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PA - Philadelphia area: 484-452-6550
- Dial your telephone number OR the access number for your area
- Press the star (*) key during the recorded greeting
- At the prompt, enter your PIN and press #
- Follow the prompts
- When listening to messages, follow these commands
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To Save a Message: press 2
- To fast-forward 5 seconds, press 99
- To rewind 5 seconds, press 77
- Press # to keep the current message and skip to the next message
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Delete Message: press 3
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Press 0 for helpful hints
- When pressing 3 to delete a message, it is moved to a deleted messages folder
- If the folder is not emptied, the mail box may say it is full even though there are no new messages
- To permanently clear a deleted message:
- Log into your voice mail as normal
- Choose option 6 to play deleted messages
- Press 3 to delete a message permanently
- If you forget your VM PIN, if you become locked out of voice mail, or if your voice mail becomes disabled contact customer service for assistance
- You can choose to discontinue using your answering machine or set your answering machine to pick up after 6 or more rings
- This enables voice mail to pick up before the answering machine:
- Some fax machines can work with voice mail. Check your manual for instructions
- Our voice mail is set to answer after 4 rings and can be changed as per your request
- If changing the ring cycle does not resolve the issue, adding Distinctive Ring to your phone line may help
Managing Messages
Delete a Message Permanently
Reset PIN
Incoming Calls Reach Answering Machine Instead of Voice Mail
Incoming Calls Reach Fax Machine instead of Voice Mail
Voice Mail Box is Full
- Dial the access number or *98
- A message begins that says your mailbox is full
- Quickly hit the ** (star) key twice, immediately.
- From here, you can enter your PIN and delete voice mail messages
Stuttered Dial Tone - Message Waiting Not Working
- When a message is waiting, you hear a stutter dial tone when you pick up the phone to dial
- If you are certain a message was left and you do not hear the stutter dial tone, contact us to assist with troubleshooting
Check Messages from Home
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Dial *98 or your home telephone number
- At the prompt, enter your PIN and press #
- Follow the prompts
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Dial *98
Internal Information
Commercial Agent Steps
Financial Agent Steps
Management Steps