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Poor Reception - Sun Outage
over 1 year ago
| Article no. 1183
Introduction
Resolution Steps
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Sun Outages-
May cause an interruption in service when the sun passes directly behind satellites that transmit cable signals
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Can cause signal loss, channel pixelation, a black screen, or the picture to freeze
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Sun Outages happen between late February and early March and late September and early October; around the time of the Spring and Fall Equinoxes
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Approximate times of signal loss typically occur between 10:30am and 5:30pm and last anywhere from 5 to 45 minutes
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Time and duration vary from channel to channel
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Internal Information
Commercial Agent Steps
Financial Agent Steps
Management Steps