On Demand (VOD and IPVOD) Information

Video On Demand Requirements

• Residential account in good standing with no VOD block and no Parental Control lock
   
• A compatible, company-provided converter box with a subscription to the On Demand content linear channel's tier of service
   
  • SA and Motorola boxes in TX, and CableCARDs and DTAs in all markets cannot access VOD
    
     

On Demand Content and Viewing Restrictions 

• Channel Providers can add and remove content from time to time; our company has no control over On Demand content
   
• FOX On Demand and FOXNOW are not available in MA; the broadcaster is an affiliate station not owned or operated by FOX, with no rights to broadcast content
   
• Up to 8 titles can be ordered and shared on all digital converter boxes on an account
   
• VOD ordered on one box is available to view on any box on the account
   
  • HD VODs can't be viewed on an SD box
     
  • SD VODs can be viewed on any box, SD or HD 
     
• If the same VOD title is purchased in both SD and HD, both VODs are billed

Order VOD

•  Press the VOD/On Demand button on your remote; for TiVo, press TiVo | Apps and On Demand | VOD 
   
• Choose one of the categories listed and select sub-categories until a show and episode to watch is reached
   
• Select Watch Now (to order) or Go Back (go back one screen); for non-TiVo boxes, press Left button to watch
  
   

Control VOD: Stop, Rewind, Fast Forward* and Pause

• Stop VOD on TiVo: press the Left remote button or the Back button
   
• Stop VOD on Other Boxes: press the Down remote button to Exit and Save
   
• Play, Pause, Rewind and Fast Forward*: use the Up, Down, Left, Right and Select / OK buttons and follow-on-screen instructions
   
  • Fast-Forwarding may be disabled for some programming; controlled by the content provider
     
  • Pause VOD for up to four and a half minutes
     

VOD Viewing Timeframes

• Most VOD titles are available for 24 hours from the time ordered
   
• Titles available for 48 hours are noted in their description
   
• Most Adult VOD titles are available for approximately 6 hours
   
• When a VOD expires, it must be ordered again to watch; if it's a purchased VOD, it will be charged for each time the VOD is ordered
   
• If you start playing a VOD and it's end time extends the original viewing window, the VOD still plays unless you exit; you cannot Resume Later
   
  • You can start a 3 hour VOD with a 24 hour viewing window at hour 23
     
  • The movie won't stop at the 24th hour; however, if you exit, the movie is no longer available