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On Demand (VOD and IPVOD) Information
9 months ago
| Article no. 1645
Introduction
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Video On Demand Requirements
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Residential account in good standing with no VOD block and no Parental Control lock
- A compatible, company-provided converter box with a subscription to the On Demand content linear channel's tier of service
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SA and Motorola boxes in TX, and CableCARDs and DTAs in all markets cannot access VOD
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SA and Motorola boxes in TX, and CableCARDs and DTAs in all markets cannot access VOD
On Demand Content and Viewing Restrictions
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Channel Providers can add and remove content from time to time; our company has no control over On Demand content
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FOX On Demand and FOXNOW are not available in MA; the broadcaster is an affiliate station not owned or operated by FOX, with no rights to broadcast content
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Up to 8 titles can be ordered and shared on all digital converter boxes on an account
- VOD ordered on one box is available to view on any box on the account
- HD VODs can't be viewed on an SD box
- SD VODs can be viewed on any box, SD or HD
- HD VODs can't be viewed on an SD box
- If the same VOD title is purchased in both SD and HD, both VODs are billed
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Residential account in good standing with no VOD block and no Parental Control lock
Resolution Steps
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Order VOD
- Press the VOD/On Demand button on your remote; for TiVo, press TiVo | Apps and On Demand | VOD
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Choose one of the categories listed and select sub-categories until a show and episode to watch is reached
- Select Watch Now (to order) or Go Back (go back one screen); for non-TiVo boxes, press Left button to watch
Control VOD: Stop, Rewind, Fast Forward* and Pause
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Stop VOD on TiVo: press the Left remote button or the Back button
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Stop VOD on Other Boxes: press the Down remote button to Exit and Save
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Play, Pause, Rewind and Fast Forward*: use the Up, Down, Left, Right and Select / OK buttons and follow-on-screen instructions
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Fast-Forwarding may be disabled for some programming; controlled by the content provider
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Pause VOD for up to four and a half minutes
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Fast-Forwarding may be disabled for some programming; controlled by the content provider
VOD Viewing Timeframes
- Most VOD titles are available for 24 hours from the time ordered
- Titles available for 48 hours are noted in their description
- Most Adult VOD titles are available for approximately 6 hours
- When a VOD expires, it must be ordered again to watch; if it's a purchased VOD, it will be charged for each time the VOD is ordered
- If you start playing a VOD and it's end time extends the original viewing window, the VOD still plays unless you exit; you cannot Resume Later
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You can start a 3 hour VOD with a 24 hour viewing window at hour 23
- The movie won't stop at the 24th hour; however, if you exit, the movie is no longer available
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You can start a 3 hour VOD with a 24 hour viewing window at hour 23
- Press the VOD/On Demand button on your remote; for TiVo, press TiVo | Apps and On Demand | VOD
Internal Information
Commercial Agent Steps
Financial Agent Steps
Management Steps