Distinctive Ring

• Each number has a special ring that enables the customer to determine the number being called


• Call waiting tone matches the distinctive ring cadence pattern


• Not compatible with Ultra Call Forward or toll free phone numbers


• Distinctive ring will work with a fax machine; customer will need to check the fax machine owner's manual


• Each distinctive ring number can have its own directory listing


• Confirm service / package codes for each site; must add service code to enable service


Residential Pricing
Business Solutions Pricing

Identify a Distinctive Ring Number

Active Account: No Work Order Pending

• Task Field: type TL and Enter


• Click on the phone number


• Click on the OCC TNs sub tab


• Distinctive Ring number populates; DRING is listed under the column named Cust TN



Pending Work Order

• Task Field: type TL and Enter


• Select the main phone number


• Click on the Directory tab


• Pending numbers are listed under TN Sts

Ring Cadence

Customers can have 2 Distinctive Ring numbers on each master telephone line


Customer subscribes to Distinctive Ring, the main or master phone number and the distinctive ring telephone number each have a ring tone that sets them apart; this is knows as Ring Cadence


Number of Distinctive Rings allowed for each Telephone Number
• The master number will sound normal with one long ring or Cadence A (Long - 2 seconds on, 4 seconds off)


• The first distinctive ring number is automatically assigned ring Cadence B (Short-long-short - 0.3 seconds on, 0.2 seconds off; 1 second on, 0.2 seconds off;0.3 seconds on, 4 seconds off)


• The second distinctive ring number is then assigned ring Cadence C (Short-short-long - 0.4 seconds on, 0.2 seconds off; 0.4 seconds on, 0.2 seconds off, 0.8 seconds on, 4 seconds off)


If the customer has:


• Master number and a distinctive ring number


• Change the ring cadence on the distinctive ring number from Ring Cadence B to Ring Cadence C


• Master number and two distinctive ring numbers


• The Ring Cadence can only be switched between the distinctive ring numbers


• Example: The Ring Cadence for the first distinctive ring number is B and the second number is assigned Ring Cadence C




• The only change that can be made is to move Ring Cadence C to their first distinctive ring number and Ring Cadence B to the second distinctive ring number


Change Ring Cadence
• During regular business hours: call Switch at 1700 / Alvaria: Switch to make the change


• After Switch hours: send an email to Switch.Provisioning@astound.com


• Provide account number


• Note the phone number and the new ring cadence


• The change will take place the next business day

Service Change Requests

Add, Change Remove and Porting a Line to Distinctive Ring

1. Order Entry Service screen; choose Service Change [UD]


2. Order Type: Internal Order and Select


3. Telephone Services [TE] screen


• Highlight the telephone number to which you are adding / changing or Porting Distinctive Ring


• Click on the Occurrence TNs button


• Left Navigation Bar; click ADD


• If you see Change instead of Add continue with the rest of the procedure


• Select TN Type screen appears


• Highlight DRING; press Select


• Add Account TNs screen appears


Add a Distinctive Ring

Choose Inventory (Auto Select)



Port a Phone Line to Our Company as a Distinctive Ring Number

Choose Ported as the TN Source


• External/Ported TN Entry screen populates


• Enter the TN the customer is porting; hit Enter or press OK in the left Navigation Bar



Change a Distinctive Ring

Highlight the number you want to cancel or disconnect; press Disc / Cancel



Remove a Distinctive Ring

Occurrence TN Maintenance


• Highlight the number you want to cancel


• Click Disc/Cancel button


Choose TN disconnect Reason Codes


• Choose Disconnect Minor Reason (F4) and Enter


• Click Exit on the Occurrence TN Maintenance screen


4. Occurrence TN Maintenance screen reappears


5. Highlight the Distinctive Ring number; select Change


6. Acct/Occ TN W/O Activity screen appears


• User Display Name field; type the name used on the distinctive ring number


• Click in the Ring Cadence field; press F4


• Select Ring Cadence screen


• Highlight the appropriate ring cadence; press Select then OK


7. Occurrence TN Maintenance screen reappears


• Highlight the Distinctive Ring number; select Directory Button


• Directory Listing Information screen appears 


• Highlight the Distinctive Ring number; press Change Buttons button


• Edit Directory Information Page 1 of 3 screen appears


• Select Field Value screen


• Add / Update the Directory Listing; press Exit


• One free Published or Non-Listed directory listing is provided for the distinctive ring number


• If the customer elects to have multiple directory listing for their distinctive ring number add the applicable monthly charges


8. Occurrence TN Maintenance window reappears; press Exit


9. Go to the Telephony Services [TE] screen


• Review the information, noting the TNs + field is populated with a Y for Yes


• Add service code to distinctive ring line


• Residential Pricing


• Business Pricing


10. One Time Charges [OT] screen; change the dollar amount to zeros


• Facility: RSVCTEL


• Resale: TSVCTEL


• Business: SSVCTEL


11. Work Order Scheduling [SW] screen


• FLLWUP Quota;  allow 2 business days for processing


12. Order Summary [OS] screen


13. Review Work Order and Enter to complete the Work Order



Swapping the Main / Primary Number for the Distinctive Ring Number (One for the Other)

• Check the account for Promotions


• If there are promotions on the Main TN:


• Place a Service Now Ticket to have the promotions added back on


• Telephone Services [TE] screen


• Highlight the telephone number


• Click the Occurrence TNs


• Highlight the Distinctive Ring Number Occurrence; press Swap


• TN Swapping Confirmation screen


• Check box Confirm and Enter


• Occurrence TN Maintenance screen appears; press Exit


• Telephone Services [TE] screen


• Highlight the Telephone number again


• Add One Time Charges; change the dollar amount to zero


• Facility: RSVCTEL


• Resale: TSVCTEL


• Business Solutions: SSVCTEL


• Work Order Scheduling [SW] screen


• Schedule the order in available FLLWUP Quota


• Check Scheduling Parameters to determine how long it will take to process the order


• Press Enter


• Order Summary [OS] screen; Review and Enter


• The Edit W/O Feature details screen appears; click Exit



Disconnect Main / Primary Number and Replace it with a Distinctive Ring

• Telephony Services [TE] screen


• Highlight the telephone number from which you are removing Distinctive Ring


• Remove the Distinctive Ring MRC from the designated telephone line and Enter


• One Time Charges change the dollar amount to zero
  
  
  • Facility: RSVCTEL
  
  
  • Resale: TSVCTEL
  
  
  • Business Solutions: SSVCTEL
  
  
• Enter and Exit


• Work Order Scheduling [SW] screen
  
  
  • Schedule the order in 3 days out in FLLWUP Quota
  
  
  • Work Order Comments
  
  
  • MV DRNG 617-555-1111 FRM 617-555-2356 ADD 2 LN 617-555-2222
  
  
  • Enter
  
  
• Order Summary [OS] screen; Review and Enter


• The Edit W/O Feature Details screen appears; press Exit


• Create a Billing IT Help Desk ticket


• To release and reserve Distinctive Ring number


• Description in Ticket: move Distinctive Ring number from Main Telephone number to Addl line


• Billing IT will:


• Release the Distinctive number


• Complete the Pending Change


• Process the move of the Distinctive Ring from Main / Primary number and adding the Distinctive ring to the additional line



Move a Distinctive Ring Number From One Phone Line to Another Phone Line

• Telephony Services [TE] screen


• Highlight the telephone number from which you are removing Distinctive Ring


• Remove the Distinctive Ring MRC from the designated telephone line and Enter


• One Time Charges change the dollar amount to zero
  
  
  • Facility: RSVCTEL
  
  
  • Resale: TSVCTEL
  
  
  • Business Solutions: SSVCTEL
  
  
• Enter and Exit


• Work Order Scheduling [SW] screen


• Schedule the order in 3 days out in FLLWUP Quota


• Work Order Comments


• MV DRNG 617-555-1111 FRM 617-555-2356 ADD 2 LN 617-555-2222


• Enter


• Order Summary [OS] screen; Review and Enter


• The Edit W/O Feature Details screen appears; press Exit


• Create a Billing IT Help Desk ticket


• To release and reserve Distinctive Ring number


• Description in Ticket: move Distinctive Ring number from Main Telephone number to Addl line


• Billing IT will:


• Release the Distinctive number


• Complete the Pending Change


• Process the move of the Distinctive Ring from Main / Primary number and adding the Distinctive ring to the additional line



Change a Distinctive Ring Number to an Additional Telephone Line

• Telephone Services [TE]


• Highlight the telephone number to which you are removing Distinctive Ring


• Occurrence TN Maintenance window
  
  
  • Highlight the number you want to change; choose Disc/Cancel
  
  
• TN disconnect Reason Codes screen


• Disconnect Minor Reason; F4


• Select the appropriate reason and Enter


• Exit on the Occurrence TN Maintenance screen


• Telephone Services [TE] screen


• Highlight the telephone number; click Copy


• PIC and LPIC fields


• Enter CR (Customer Request); Confirm field and Enter


• Highlight the number to which you are removing Distinctive Ring


• Remove Distinctive Ring MRC and Enter


• Enter the One Time Charges


• Work Order Scheduling [SW] screen


• Schedule the order in 5 days out


• Work Order Comments


• MV DRNG 617-555-1111 FRM 617-555-2356 ADD 2 ADDL LN 617-555-2222


• Enter


• Order Summary [OS] screen; Review and Enter


• The Edit W/O Feature Details screen appears; press Exit


Advise the customer the number will be disconnected until the technician arrives to install and activate the number as an additional line to the jack in the home


• Create a Billing Service Now Ticket


• To release and reserve Distinctive Ring number


• Description in Ticket: move Distinctive Ring Number from Main Telephone number to Addl line


• Billing IT will send an email that the number is reserved and released


• Create a Change Existing Work Order


• Highlight the number you are changing; select Chg Nbr


• Telephone Selection screen appears


• Select From Existing Account TN radio button is already selected


• Click on OK; the Distinctive Ring number will be at the top of the list


• Highlight new telephone line entered


• Telephone Selection screen appears


• Highlight the first number; press Select and OK


• Confirm the TN Change screen appears; press OK


• Task Bar type 76 [ Customer Account TN] verify the numbers status


• Confirm the schedule date; press Enter

Troubleshooting

If Distinctive Ring number is not ringing in customer's home:



Verify Distinctive Ring is on the account




• Call Switch to verify. (If after hours, continue as below)



If calls to the Distinctive Ring number are not reaching the customer -OR- calls are reaching the previous subscriber's voice mail




Click Create Work Order or Technical Case

Fill out the information as described below and click Submit



Trouble Call or Tech Case:	Trouble Call
Service Category:	Telephone
Problem Description:	CL - Phone Feature Problem
Select:	Affected Phone line
Phone Issue:	Distinctive Ring (1 or 2)
Enter:	Contact Phone and Contact Name
Notes:	Details of the problem