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Power Cycle a Cable Modem, EMTA, or FTTH ONT
about 1 year ago
| Article no. 1990
Introduction
Resolution Steps
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If you are using a 3rd party VoIP provider (Vonage, Skype, etc)
- Your phone service is working
- The internet connection is working
- Power cycling the cable modem in these instances will disconnect your call
There is no reason to perform these steps if:
Power Cycling Your Digital Phone Cable Modem (EMTA)
- Disconnect cord that supplies power to the EMTA
- Take off battery cover and remove the back-up battery
- Wait 60 seconds
- Plug power cord back in
- Re-install back up battery, and reinstall cover
- Wait 30 seconds, then check for dial tone
If you are speaking on your digital phone number connected to this device, there is no reason to perform these steps; your internet connection is already working.
Power cycling the cable modem in these instances will disconnect your call
Power Cycling Your Cable Modem
- Disconnect power from the router / eero and / or Shut down the computer
- Unplug the modem's power cord from the electrical outlet, not from the back of the modem (when possible)
- Wait about 60 seconds
- Plug the power cable back into the wall outlet
- The power light should light up on the cable modem -make sure there is power to the wall outlet and the power cable is plugged in all the way
- Turn the computer on and / or plug the power back into the router
Power Cycling an FTTH ONT
- Disconnect power from the router / eero and/or Shut down the computer
- Unplug the ONT's power cord from the electrical outlet, not from the back of the ONT (when possible)
- Wait about 60 seconds
- Plug the power cable back into the wall outlet
- The power light should light up on the cable modem make sure there is power to the wall outlet and the power cable is plugged in all the way
- Turn the computer on and / or plug the power back into the router
Internal Information
Commercial Agent Steps
Financial Agent Steps
Management Steps