How can we help you?
Power Cycle a Cable Modem, EMTA, or FTTH ONT
11 months ago
| Article no. 1990
Introduction
-
Note: 3rd party VoIP provider (Vonage, Skype, etc)
-
There is no reason to perform these steps if:
- Phone service is working
- The internet connection is working
- Power cycling the cable modem in these instances will disconnect your call
- Phone service is working
-
There is no reason to perform these steps if:
Resolution Steps
-
Power Cycling a Digital Phone Cable Modem (EMTA)
- If you are speaking on your digital phone number connected to this device, there is no reason to perform these steps; your internet connection is already working.
- Power cycling the cable modem in these instances will disconnect your call
-
Disconnect cord that supplies power to the EMTA
- Take off battery cover and remove the back-up battery
- Wait 60 seconds
- Plug power cord back in
- Re-install back up battery, and reinstall cover
- Wait 30 seconds, then check for dial tone
-
Disconnect cord that supplies power to the EMTA
Power Cycling a Cable Modem- Disconnect power from the router / eero and / or Shut down the computer
- Unplug the modem's power cord from the electrical outlet, not from the back of the modem (when possible)
- Wait about 60 seconds
- Plug the power cable back into the wall outlet
- The power light should light up on the cable modem -make sure there is power to the wall outlet and the power cable is plugged in all the way
- Turn the computer on and / or plug the power back into the router
Power Cycling an FTTH ONT-
Disconnect power from the router / eero and / or Shut down the computer
-
Unplug the modem's power cord from the electrical outlet, not from the back of the modem (when possible)
-
Wait about 60 seconds
-
Plug the power cable back into the wall outlet
- The power light should light up on the cable modem -make sure there is power to the wall outlet and the power cable is plugged in all the way
- Turn the computer on and / or plug the power back into the router
- If you are speaking on your digital phone number connected to this device, there is no reason to perform these steps; your internet connection is already working.
Internal Information
Commercial Agent Steps
Financial Agent Steps
Management Steps