How can we help you?

Blacklist / Whitelist and Message Filters in Webmail for EnTouch TX, DC, IL, MA, NY, PA, CA, OR and WA

 

Introduction


Note regarding message filters:   Message filters are an independent feature and are available in both classic and modern interfaces.  With a message filter, you can effectively blacklist an address, but you cannot whitelist.

 All changes made in webmail are effective immediately 

Resolution Steps


The Proper Way to Whitelist / Blacklist a Domain

    • Use the domain listed in the Return-path header (To see this in WebMail, right click on the message and click 'Show Original')

    • For example, suppose we want to whitelist or blacklist a newsletter from 6pm.com which happens to have the following headers:

      Return-path: bounce-17_HTML-14994285-32896-1058807-6610@bounce.email.6pm.com
      From: "6pm.com" <email@
      email.6pm.com>
      Subject: Nine West + Hush Puppies + UGG and more!

    • The correct string to add is bounce.email.6pm.com. Just using 6pm.com or email.6pm.com  will not achieve the desired result

    • Strings containing syntax like @6pm.com or *.6pm.com won't work either

      • The @ and * symbols do not act as wildcard characters, since technically they are used in valid email addresses
 

How to Set Blacklist (Always block senders)

  1. Login to Webmail 

  2. Select the Preferences Tab from the top

  3. Click on the Mail Icon from the Navigation list to the left

  4. Scroll down to Spam Mail Options 

  5. Add email addresses to Blacklist who send email you do not wish to receive

  6. If adding domains add only the domain name and not the @ sign

Modern View Mailbox


  1. Click the settings gear icon and choose settings from the menu

  2. Scroll to Blocked and Allowed senders in left pane

  3. Add the email address to the Blocked Senders and Domains - or - Allowed Senders and Domain,  as applicable

  4. Select the action Block or Allow  .as applicable

  5. Select Save
 

How to Set Whitelist (Always allowed senders)

    Classic View Mailbox

  1. Login to Webmail. 

  2. Select the Preferences Tab from the top

  3. Click on the Mail Icon from the Navigation list to the left

  4. Scroll down to Spam Mail Options

  5. Add whole email addresses or domain names only to the whitelist who send email you always wish to receive

  6. If adding domains add only the domain name and not the @ sign

Modern View Mailbox


  1. Click the settings gear icon and choose settings from the menu

  2. Scroll to Blocked and Allowed senders in left pane

  3. Add the email address to the Blocked Senders and Domains - or - Allowed Senders and Domain,  as applicable

  4. Select the action Block or Allow  .as applicable

  5. Select Save
  6.  

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps