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Blacklist / Whitelist and Message Filters in Webmail for EnTouch TX, DC, IL, MA, NY, PA, CA, OR and WA
16 days ago
| Article no. 2048
Introduction
-
The Whitelist/Blacklist steps below are for webmail in the AJAX interface.
For Webmail in the Standard HTML interface, you must create message filters . Message filters are an independent feature and is available in both standard HTML and AJAX interfaces. With a message filter, you can effectively blacklist an address, but you cannot whitelist.
All changes made in webmail are effective immediately Resolution Steps
-
The Proper Way to Whitelist / Blacklist a Domain
- Use the domain listed
in the Return-path header (To see this in WebMail, right click on the message and click 'Show Original')
- For
example, suppose we want to whitelist or blacklist a
newsletter from 6pm.com which happens
to have the following headers:
Return-path: bounce-17_HTML-14994285-32896-1058807-6610@bounce.email.6pm.com
From: "6pm.com" <email@email.6pm.com>
Subject: Nine West + Hush Puppies + UGG and more!
-
The correct string to add is bounce.email.6pm.com.
Just using 6pm.com or email.6pm.com
will
not achieve the desired result
- Strings containing syntax like @6pm.com or *.6pm.com won't
work either
- The @ and * symbols do not act as wildcard characters, since technically they are used in valid email addresses
How to set Blacklist (Always block senders)
-
Login to Webmail
- Select
the Preferences Tab from
the top
- Click
on the Mail Icon from
the Navigation list
to the left
- Scroll
down to Spam Mail Options
- Add
email addresses to Blacklist who send email you do not
wish to receive
- If adding domains add only the domain name and not the @ sign
How to Whitelist (Always allowed senders)
- Login
to Webmail.
- Select
the Preferences Tab from
the top
- Click
on the Mail Icon from
the Navigation list
to the left
- Scroll
down to Spam Mail Options
- Add whole email
addresses or domain names only to the whitelist who
send email you always wish to receive
- If adding domains add only the domain name and not the @ sign
- Use the domain listed
in the Return-path header (To see this in WebMail, right click on the message and click 'Show Original')
Internal Information
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