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Change Email Passwords Online for DC Metro, IL, MA, NY and PA

 

Introduction


There are 2 ways a user can change their email / webmail password online; password changes take effect in less than 5 minutes 

  1. Email/Webmail password changes in MyRCN Selfcare
     
    • Users can change their email password even when the current password is not known
       
  2. Email/Webmail password changes on usertools.rcn.com
     
    • Users must know their old password to use this online tool 

     

Password Criteria

  • Password must be between 6-8 characters in length
     
  • Begin with a letter or a number
     
  • Can contain any printable character found on the keyboard
     
  • The password is case sensitive

 

Resolution Steps


From MyRCN Selfcare:
 

  1. Log in to MyRCN Selfcare
     
  2. Click the Accounts menu and select Webmail links 
     
  3. In the Change Email Passwords area, select the email address from the drop down list
     
  4. Enter the new password twice and Submit
     

From Usertools:
 

  1. Go to Usertools  
     
  2. Enter the current user name and password  
     
  3. Enter the new password twice  

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps