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Can I Use My Own Converter Box?



Resolution Steps



  • Customer purchased converters (from a store, auction, etc.) cannot be used with our Cable service 
  • 100% of our Cable service is encrypted; only company-supplied converters enable customers to view our programming
  • CableCARD receiving devices work with our services; however, a company-supplied CableCARD is required




Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps