Telephone Recording Messages for DC Metro, IL, MA, NY and PA

Recording #48

 
• Message:  We're sorry it is not necessary to dial a long distance access code for the number you have dialed. Please hang up and dial your call again.
   
  • Metaswitch
  
  
  • Heard when a regional number is misdialed; dial the number without a ONE before the phone number.
  
  
  • Broadworks (legacy Grande):
  
  
  • The number you have called is not a long distance call.  It is not necessary to dial 1 or 0 when calling this number. Please hang up and try your call again.
  
  
  • Genband (legacy Grande):
  
  
  • SIT Tone.  It is not necessary to dial a 1 or 0 when calling this number. Please hang up and try your call again.
  
  

Recording #51

Recording #52

• Message:  We're sorry you have dialed too few digits. Please check the number and dial again. 
• Metaswitch


• Heard when a number is misdialed; try calling the number again.


• Broadworks (legacy Grande):


• The number you have dialed is not in service.  Please check the number and try your call again.  Thank you.
• Genband (legacy Grande):


• SIT Tone. We’re sorry your call cannot be completed as dialed.  Please check the number and try your call again.

Recording #53

 
• Message:  We're sorry all circuits are busy now, will you please try you call again later.  


• Metaswitch


• Heard during high call volumes; try calling the number again in a few minutes.


• Broadworks (legacy Grande):


• SIT Tone. We’re sorry all circuits are busy now.  Please hang-up and try your call again later.


• Genband (legacy Grande):


• SIT Tone. We’re sorry all circuits are busy now.  Please hang-up and try your call again later.

Recording #54

• Message:  We're sorry all circuits are busy now, will you please try you call again later.


• Metaswitch


• Heard during high call volumes; try calling the number again in a few minutes


• Broadworks (legacy Grande):


• SIT Tone. We’re sorry all circuits are busy now.  Please hang-up and try your call again later.


• Genband (legacy Grande):


• SIT Tone. We’re sorry all circuits are busy now.  Please hang-up and try your call again later.

Recording #55

• Message:  You must first dial a 1 or 0 when calling this number. Will you please hang up and try your call again. 


• Metaswitch


• Heard when a number is misdialed; a 1 or 0 is needed to place the call
  


• Broadworks (legacy Grande):


• n/a – calls with or without 1 or 0 are permitted – no recording


• Genband (legacy Grande):


• n/a – calls with or without 1 or 0 are permitted – no recording

Recording #56

 

• Message:  We're sorry it is not necessary to dial a 1 or 0 when calling this number. Will you please hang up and try your call again 


• Metaswitch


• Heard when a number is misdialed; a 1 or 0 is needed before the phone number


• Broadworks (legacy Grande):


• n/a – calls with or without 1 or 0 are permitted – no recording


• Genband (legacy Grande):


• n/a – calls with or without 1 or 0 are permitted – no recording

Recording #57

 

• Message:  We're sorry, your call cannot be completed as dialed. Please dial the area code first when calling this number.


• Metaswitch


• Heard when a number is misdialed;  an area code is needed before dialing the number


• Broadworks (legacy Grande):


• Seven digit dialing in this area is no longer supported.  Please hang up and use the area code in front of the number you are calling.


• Genband (legacy Grande):


• Seven digit dialing in this area is no longer supported.  Please hang up and use the area code in front of the number you are calling.

Recording #58

• Message:  We're sorry, your call cannot be completed as dialed. The area code is not permitted when calling this number. 


• Metaswitch


• Heard when a number is misdialed; dial the number without the area code


• Broadworks (legacy Grande):


• n/a – in the only area we still have that offers 7 digit dialing, the switches will allow either 7 or 10 permissively – no recording


• Genband (legacy Grande):


• n/a – in the only area we still have that offers 7 digit dialing, the switches will allow either 7 or 10 permissively – no recording

Recording #59

 
• Message:  We're sorry your telephone is temporarily out of order. There may be a receiver off the hook, please check your main telephone and extensions.


• Metaswitch


• Heard when a phone is off the hook; hang up all receivers and extensions


• Broadworks (legacy Grande):


• n/a – after ROH (receiver off hook) is detected, phone will play fast busy


• Genband (legacy Grande):


• n/a – after ROH (receiver off hook) is detected, phone will play ROH Tone (loud blend of 4 frequencies)

Recording #68

• Message:  We're sorry, the number you reached is not accepting calls at this time.


• Metaswitch


• Heard when the number you are calling is temporarily blocking incoming calls to their line; call will go through when the person you are calling turns off Selective Call Rejection


• Broadworks (legacy Grande):


• The party you are trying to reach is not accepting calls at this time.


• Genband (legacy Grande):


• SIT Tone.  We’re sorry, the number you are calling cannot receive calls at this time.  Please call again later.

Recording #69

 
• Message: You have activated customer originated trace. The trace information will be available for release to the appropriate law enforcement personnel at your request. They may require more than one trace before taking action. If you need further assistance, please call our customer service at 1-800-427-8686


• Metaswitch


• Heard when  dialing *57 and the trace is successful


• Broadworks (legacy Grande):


• A trace has been performed on the last incoming call. Thank you.


• Genband (legacy Grande):


• To trace the last call received, press 1. Trace completed. Thanks for calling, goodbye.

Recording #70

 
• Message: You have accessed customer originated trace, however there is no data to trace.


• Metaswitch


• Heard when dialing *57and there is not enough information available to trace the call


• Broadworks (legacy Grande):


• We’re sorry.  A tracing could not be performed on the call.


• Genband (legacy Grande):


• Call Trace.  A trace cannot be performed.  A valid number is not .

Recording #71

• Message: A trace cannot be performed at this time due to System resource constraints, please try again later.


• Metaswitch


• Heard when dialing *57  and the system is unable to trace the call.


• Broadworks (legacy Grande):


• n/a


• Genband (legacy Grande):


• n/a

Recording #72

 
• Message:  We're sorry, the number you have reached is not accepting calls at this time


• Metaswitch


• Heard when the number you dialed is temporarily blocking incoming calls to their line.


• Broadworks (legacy Grande):


• The party you are trying to reach is not accepting calls at this time.


• Genband (legacy Grande):


• The party you have called does not wish to be disturbed.

Recording #73

 
• Message:  We're sorry, you have reached a number that has been disconnected or is no longer in service. Please check the area code and number and dial again.


• Metaswitch


• Heard when the number you dialed is experiencing difficulties or has been deactivated.


• Broadworks (legacy Grande):


• We’re sorry, you have reached a number that has been disconnected or is no longer in service


• Genband (legacy Grande):


• We’re sorry, you have reached a number that has been disconnected or is no longer in service.

Recording #74

 
• Message:  We're sorry the telephone number you are calling cannot receive calls.


• Metaswitch


• Heard when the number you are calling is experiencing difficulties or has been deactivated.


• Broadworks (legacy Grande):


• SIT Tone. We’re sorry, the number you are calling cannot receive calls at this time.


• Genband (legacy Grande):


• SIT Tone. We’re sorry, the number you are calling cannot receive calls at this time.

Recording #75

 
• Message: The number you are trying to reach is not within the service area of this feature, please dial directly.  


• Metaswitch


• Heard when pressing redial or using the call back option on the phone;  sometimes, this will not work for regional or long distance calls.  Dial the number directly


• Broadworks (legacy Grande):


• SIT Tone. We’re sorry, the number you are calling cannot receive calls at this time


• Genband (legacy Grande):


• SIT Tone. We’re sorry, your call cannot be completed at this time.

Recording #76

 
• Message: Your anonymous call rejection service is now off, incoming calls will not be checked for privacy status.


• Metaswitch


• This recording is a confirmation that Anonymous Call Rejections is off.


• Broadworks (legacy Grande):


• The anonymous caller rejection service has been deactivated successfully.  Thank you.


• Genband (legacy Grande):


• Anonymous call rejection.  Your service is now off.  Anonymous incoming calls will now complete to your line.

Recording #77

 
• Message: Your anonymous call rejection service is now on, incoming call will be checked for privacy before they are allowed to complete to your line.


• Metaswitch


• This recording is a confirmation that Anonymous Call Rejection activated


• Broadworks (legacy Grande):


• Your anonymous caller rejection service has been activated successfully.  Thank you.


• Genband (legacy Grande):


• Anonymous call rejection.  Your service is now on.  Anonymous incoming calls will not complete to your line.

Recording #78

 
•  Message: We're sorry, the number you have reached is not accepting calls from private numbers. Please hang up, reverse your number privacy and try calling again


• Metaswitch


• Heard when the person you are calling has Anonymous Call Rejection activated on line.  Dial *82, then the number. This enables your name and number to appear on their caller id unit for that call only.  Your number will appear as Private for all other calls.


• Broadworks (legacy Grande):


• The person you are trying to reach is not accepting calls at this time.


• Genband (legacy Grande):


• SIT Tone.  We’re sorry, the party you are trying to reach is not accepting anonymous calls.

Recording #91

 
• Message: Please contact Astound powered by RCN / Grande / Wave / enTouch for assistance by dialing 611. If you have an emergency, please dial 911. Thank you.


• Metaswitch


• Heard when service is temporarily suspended and service is reduced to 911 capability only. Contact customer service for assistance at 1-800-427-8686.


• Broadworks (legacy Grande):


• We’re sorry. Your service has been temporarily suspended.  Please hang up and dial 611 for assistance.


• Genband (legacy Grande):


• We’re sorry. Your service has been temporarily suspended.  Please hang up and dial 611 for assistance.