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Messages in Email Program are Not Showing in Webmail for DC, IL, MA, NY and PA



Resolution Steps


  • Web based email shows messages that are currently in your mailbox on our server; here, you can view, delete, reply to and compose messages

  • This does not impact an email program installed on your computer using the Post Office Protocol (POP) in any way
    • For example: when using Outlook to check your mail using POP, you are actually transferring the messages in your mailbox on the server to your local / home machine
  • After transferring these messages, they are often no longer on the server and cannot be viewed using web mail
  • If you would like to see your messages on web mail -and- be able to view them from your home computer, set your home computer to use the IMAP server or leave messages on server
    • Note: if you compose messages or replies from your home email program with POP, these will not display via web mail since they are not on the server


Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps