Supported Equipment

Examples of Company Supplied Equipment

• Cable converter boxes
  
  
• Cable Cards
  
  
• Remote controls
  
  
• Cable modems
  
  
• Routers
  
  
• EMTA phone equipment
  
  
• Splitters
  
  
• Wires and cabling (coax, Ethernet, etc.)

Customer-Owned Equipment

Our company provides very limited support for specific customer-owned equipment, such as basic functionality and power cycling
 
• We recommend you contact the manufacturer, service provider, or retailer to ensure you receive accurate information specific to your equipment
  

Customer-Owned Equipment Examples May Include But Are Not Limited To:


• Game consoles 
  
  
• Video relay devices (e.g., Sling box) 
  
  
• Personal DVRs 
  
  
• DVD players / recorders
  
  
• Ethernet cards and other software/hardware 
  
  
• VoIP phone equipment (Vonage, Sunrocket, etc.) 
  
  
• Telephones and equipment (fax machines, answering machines, etc.)
  
  
• Telephone Relay Equipment (TTY devices) 
  
  
• Signal amplifiers 
  
  
• Over-the-air antennas
  
  

Removing your Equipment

We may ask you to remove any customer-owned equipment in order to properly troubleshoot


• Failure to remove the customer-owned equipment may prevent us from determining if the issue is with the service or the equipment