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  1. Equipment and Remotes

Supported Equipment

10 months ago | Article no. 2208
 

Introduction


We provide full support for company-supplied equipment to ensure our services function properly

We provide assistance with connecting your personal computer / laptop to our network


Resolution Steps


Examples of Company Supplied Equipment

  • Cable converter boxes

  • Cable Cards

  • Remote controls

  • Cable modems

  • Routers

  • EMTA phone equipment

  • Splitters

  • Wires and cabling (coax, Ethernet, etc.)

Customer-Owned Equipment

    Our company provides very limited support for specific customer-owned equipment, such as basic functionality and power cycling

    • We recommend you contact the manufacturer, service provider, or retailer to ensure you receive accurate information specific to your equipment


    Customer-Owned Equipment Examples May Include But Are Not Limited To:

    • Game consoles

    • Video relay devices (e.g., Sling box)

    • Personal DVRs

    • DVD players / recorders

    • Ethernet cards and other software/hardware

    • VoIP phone equipment (Vonage, Sunrocket, etc.)

    • Telephones and equipment (fax machines, answering machines, etc.)

    • Telephone Relay Equipment (TTY devices)

    • Signal amplifiers

    • Over-the-air antennas

Removing your Equipment

    We may ask you to remove any customer-owned equipment in order to properly troubleshoot

    • Failure to remove the customer-owned equipment may prevent us from determining if the issue is with the service or the equipment

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps