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Using Webmail for DC Metro, IL, MA, NY and PA

over 1 year ago | Article no. 2219
 

Introduction

An introduction on how to use the more common functions available with RCN's Webmail. 

RCN Webmail Address:

https://www.rcn.com/hub/customer-center/webmail/

Login with your RCN email address and password

Resolution Steps


Attaching to a Message

  1. On the Compose Page, click Add Attachment

  2. Select the filename or Browse to the file you want to attach to your message./strong>

  3. Click Attach. The attachment is added


Changing a Folder Name

  1. On the Mail Folders page, go to a folder you want to edit and click the Edit button

  2. Change the folder name

  3. Click OK. The name of the folder is modified


Trash Folder Deletion Timeframe

  • Please note: In addition, messages older than 15 days are purged from the Trash folder automatically; purged messages cannot be recovered


Create an Address

  1. Right-click on the address in the message or in the message list

  2. Left-click on Add to Contacts

  3. Fill in the fields as desired and click Save


Create a Contact Group Address List

  1. On the Addresses Book toolbar (From the Ajax view), click the menu arrow to the right of New and select New Contact Group. The New Contact Group form is displayed


     
  2. In the In the Group Name field, type the name of this group list

  3. To add members to this group, in the Find field, type a name and then click Search

  4. You can also add email addresses directly in the Group Members list box. Typed address can be separated by a comma (,), semicolon (;) or Return to start the address on a new line

  5. Click Save. The new group contact is added to your address book


Display Options

  1. From the Main Menu, click Preferences

  2. Select Mail on the left sidebar

  3. The Display options are on top


Deleting an Address or Emailed Contact

  1. On the Addresses Book Page, select the contact you wish to delete.  Contacts folders are organized on the left sidebar

  2. Click the Delete button in the toolbar

  3. The address is deleted


Modifying an Address Entry

  1. On the Addresses Book Page, select the contact you wish to delete.  Contacts folders are organized on the left sidebar

  2. Click the Delete button in the toolbar

  3. The address is deleted


Moving / Deleting Messages

  1. On the selected Folder Page, click the check box to the left of the message

  2. To move the message
    • Go to the Click and hold over the message, then drag it over to the desired folder

  3. To delete the message
    • Click Delete

  4. To delete all messages in a folder
    • On the selected Folder Page check the select box in the column header

    • Click Delete

  5. To delete multiple messages or all emails
    • Standard (HTML) 
      • Click on the box in the column header

      • This will delete all email one page at a time

    • Advanced (AJAX)  
      • Hold the Shift key and click on the box in the column header

      • This will delete all message 

  6. On the selected Folder Page check the select box in the column header
    • Click Delete

  7. Deleted messages are moved to the trash folder


Empty Trash Folder Messages

  1. Important: Deleted trash folder messages are permanently deleted and cannot be recovered

  2. In the Trash Folder Page, click the check box to the left of the message - or - check the select box in the column header to Select All

  3. To move the message to another folder,click and hold over the message, then drag it to the desired folder

  4. To delete the message, click Delete

  5. To delete all messages from Trash, right-click on the Trash folder and select Empty Trash. All messages are permanently deleted


Creating Away Messages (Vacation Message)

  1. Click the Preferences tab

  2. Click the Mail tab

  3. In the Receiving Messages section, check Send auto-reply message

  4. In the text box, enter the message to be sent, such as "I am on vacation. I will reply when I return on April 1, 2017"

  5. Set the start and end dates for using this message

  6. Click Save. The away message feature is enabled immediately


Creating a Signature

  1. Open Preferences and select the Signatures tab

  2. Because you can have more than one signature, in the Signature Name field give your signature and identifiable name

  3. In the Signature text box, type the signature information exactly as you want it to appear in your messages

  4. In the Using Signatures section, select where the signature should be placed in your messages 
    • Select Above included messages to add your signature at the end of the your composed, replied to, or forwarded text 

    • Select Below included messages to add the signature at the end of the message

  5. Click Save

  6. To apply this signature to your account name, go to the Accounts tab and in the Signature field, select the Signature Name from the drop down


Send a Message

  1. Click on the New Message icon

  2. Populate the subject field

  3. Populate the Message Content field

  4. Click on the Send icon


Change Password using MyRCN

  1. Login to your MyRCN account

  2. Click Accounts & Passwords under in the right navigation bar

  3. In the Reset Passwords area, select the email address from the drop down list

  4. Enter the new password twice and click Submit


Change Password using Usertools

  1. Go to https://usertools.rcn.com/

  2. Enter user name and current password

  3. Enter new password twice and Submit

  4. The change should take less than 5 minutes to take effect


Change Language Preferences

  1. Click on the Preferences tab

  2. Select the appropriate language from the list which is accompanied by appropriate country flags

  3. Click on the Save icon

languages.png


Sorting Messages

  1. On the selected Folder Page, click the column head for the method you want to sort message by:
     
    • From - Sorts messages alphabetically by sender

    • Received - Sorts messages by date

    • Subject - Sorts messages alphabetically by subject

    • Size - Sorts message by size

       
  2. To reverse the sort order from the way it is currently set, click the column head again


Viewing Message Headers

  1. Right Click on the message in the inbox

  2. Select Show Original from the menu

  3. Headers open in a separate window



Font Size

Control
 
  • Try Browser Zoom controls (CTRL+/-) from there for those customers that need things even bigger
    • If your customer is visually impaired, the Standard version of Webmail may display better with browser zoom controls
       
Preferences
 
  • Font size control has been added as of March 7th. Customers can change to the 'Large Fonts' theme

  • Go to 'Preferences' 'Login Options' and make their 'theme' "Large Fonts." They'll then be prompted to reload the page

  • Try Browser Zoom controls (CTRL+/-) from there for those customers that need things even bigger

  • If your customer is visually impaired, the Standard version of webmail may display better with browser zoom controls

  • Go to the Preferences tab, select the 'Standard (HTML)' version, log out, log back in, and then use browser controls to make the text larger


Searching for an email - Advanced Search

  • Advanced search will allow you to search specific parts of the email


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Related Webmail Information


SSL Encryption

  •  

    If there are concerns regarding secured mail:

    • Passwords and the Webmail interface are SSL encrypted via https://
      • Customers can configure a 3rd party mail software

      • Use SSL on imap.rcn.com port 993 to receive email over an encrypted connection

      • Use TLS on smtp.rcn.com port 587 to send email over an encrypted connection



      •  


Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps