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Using Webmail for DC Metro, IL, MA, NY and PA
about 1 year ago
| Article no. 2219
Introduction
An introduction on how to use the more common functions available with RCN's Webmail.
RCN Webmail Address:
https://www.rcn.com/hub/customer-center/webmail/
Login with your RCN email address and passwordResolution Steps
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Attaching to a Message
- On the Compose Page, click Add Attachment.
- Select the filename or Browse to the file you want to attach to your message.
- Click Attach. The attachment is added.
Changing a Folder Name
- On the Mail Folders page, go to a folder you want to edit and click the Edit button.
- Change the folder name.
- Click OK. The name of the folder is modified.
Trash Folder Deletion Timeframe
- Please note: In addition, messages older than 15 days are purged from the Trash folder automatically; purged messages cannot be recovered.
Create an Address
- Right-click on the address in the message or in the message list.
- Left-click on Add to Contacts
- Fill in the fields as desired and click Save
Create a Contact Group Address List
- On the Addresses Book toolbar (From the Ajax view), click the menu arrow to the right of New and select New Contact Group. The New Contact Group form is displayed.
- In the In the Group Name field, type the name of this group list.
- To add members to this group, in the Find field, type a name and then click Search
- You can also add email addresses directly in the Group Members list box. Typed address can be separated by a comma (,), semicolon (;) or Return to start the address on a new line.
- Click Save. The new group contact is added to your address book.
Display Options
- From the Main Menu, click Preferences
- Select Mail on the left sidebar
- The Display options are on top
Deleting an Address or Emailed Contact
- On the Addresses Book Page, select the contact you wish to delete. Contacts folders are organized on the left sidebar.
- Click the Delete button in the toolbar
- The address is deleted.
Modifying an Address Entry
- On the Addresses Book Page, select the contact you wish to delete. Contacts folders are organized on the left sidebar.
- Click the Delete button in the toolbar
- The address is deleted.
Moving / Deleting Messages
- On the selected Folder Page, click the check box to the left of the message.
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To move the message
- Go to the Click and hold over the message, then drag it over to the desired folder.
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To delete the message
- Click Delete
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To delete all messages in a folder
- On the selected Folder Page check the select box in the column header
- Click Delete
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To delete multiple messages or all emails
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Standard (HTML) -
- Click on the box in the column header
- This will delete all email one page at a time
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Advanced (AJAX) -
- Hold the Shift key and click on the box in the column header
- This will delete all message
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Standard (HTML) -
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On the selected Folder Page check the select box in the column header
- Click Delete
- Deleted messages are moved to the trash folder
Empty Trash Folder Messages
- Important: Deleted trash folder messages are permanently deleted and cannot be recovered
- In the Trash Folder Page, click the check box to the left of the message - or - check the select box in the column header to Select All.
- To move the message to another folder,click and hold over the message, then drag it to the desired folder.
- To delete the message, click Delete.
- To delete all messages from Trash, right-click on the Trash folder and select Empty Trash. All messages are permanently deleted.
Creating Away Messages (Vacation Message)
- Click the Preferences tab.
- Click the Mail tab.
- In the Receiving Messages section, check Send auto-reply message.
- In the text box, enter the message to be sent, such as "I am on vacation. I will reply when I return on April 1, 2017."
- Set the start and end dates for using this message.
- Click Save. The away message feature is enabled immediately.
Creating a Signature
- Open Preferences and select the Signatures tab.
- Because you can have more than one signature, in the Signature Name field give your signature and identifiable name.
- In the Signature text box, type the signature information exactly as you want it to appear in your messages.
- In the Using Signatures section, select where the signature should be placed in your messages.
- Select Above included messages to add your signature at the end of the your composed, replied to, or forwarded text.
- Select Below included messages to add the signature at the end of the message.
- Click Save.
- To apply this signature to your account name, go to the Accounts tab and in the Signature field, select the Signature Name from the drop down.
Send a Message
- Click on the New Message icon.
- Populate the subject field.
- Populate the Message Content field
- Click on the Send icon.
Change Password using MyRCN
- Login to your MyRCN account.
- Click Accounts & Passwords under in the right navigation bar.
- In the Reset Passwords area, select the email address from the drop down list.
- Enter the new password twice and click Submit.
Change Password using Usertools
- Go to https://usertools.rcn.com/
- Enter user name and current password.
- Enter new password twice and Submit.
- The change should take less than 5 minutes to take effect.
Change Language Preferences
- Click on the Preferences tab.
- Select the appropriate language from the list which is accompanied by appropriate country flags.
- Click on the Save icon.
Sorting Messages
- On the selected Folder Page, click the column head for the method you want to sort message by:
- From - Sorts messages alphabetically by sender.
- Received - Sorts messages by date.
- Subject - Sorts messages alphabetically by subject.
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Size - Sorts message by size.
- To reverse the sort order from the way it is currently set, click the column head again
Viewing Message Headers
- Right Click on the message in the inbox.
- Select Show Original from the menu
- Headers open in a separate window.
Font Size
- Try Browser Zoom controls (CTRL+/-) from there for those customers that need things even bigger.
- If your customer is visually impaired, the Standard version of Webmail may display better with browser zoom controls.
- Font size control has been added as of March 7th. Customers can change to the 'Large Fonts' theme.
- Go to 'Preferences' 'Login Options' and make their 'theme' "Large Fonts." They'll then be prompted to reload the page.
- Try Browser Zoom controls (CTRL+/-) from there for those customers that need things even bigger.
- If your customer is visually impaired, the Standard version of webmail may display better with browser zoom controls.
- Go to the Preferences tab, select the 'Standard (HTML)' version, log out, log back in, and then use browser controls to make the text larger.
Control
Searching for an email - Advanced Search
- Advanced search will allow you to search specific parts of the email
Related Webmail Information
SSL Encryption
- Passwords and the Webmail interface are SSL encrypted via https://
- Customers can configure a 3rd party mail software.
- Use SSL on imap.rcn.com port 993 to receive email over an encrypted connection.
- Use TLS on smtp.rcn.com port 587 to send email over an encrypted connection.
If there are concerns regarding secured mail:
Internal Information
Commercial Agent Steps
Financial Agent Steps
Management Steps