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Channel Change and Removal Information



Resolution Steps

  • From time to time, our company may need to change your channel line-up. There are many reasons this may happen
  • Contractual negotiations with networks, or a reorganization of channels to make room for future services are just a few possible reasons
  • At Astound, we work to offer the best value for the best price while maintaining a robust channel line up that offers programming for every member of the household!
  • Our company always makes an attempt to inform its customers of channel line-up changes before they occur
  • However, if you missed your notification when it came in the mail, access our website to view your channel line-up
  • Please visit our website and choose your area for the current channel lineup


Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps