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Picture Quality / Poor Reception for DC Metro, IL, MA, NY and PA
2 months ago
| Article no. 2275
Introduction
Resolution Steps
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How many TVs have this problem?
One TV out of Many
- Make sure all connections are finger-tight. Loose connections cause reception issues.
- If your TV is set to the wrong input, you may experience poor reception on all channels
- Depending on how your converter is hooked up, your input could be:
- If box is connected to TV via coaxial cable:
- Channel 4 (PA, IL)
- Channel 3 (all other markets)
- Component
- HDMI
- If box is connected to TV via coaxial cable:
- Verify that all of your equipment is hooked up properly by viewing our equipment diagrams
All TVs
- If this problem is on several TVs in the house, there may be an outside issue. Contact Us for assistance
Only TV in the Home
- Follow the steps for One TV out of Many and then see All TVs as a last resort
- Make sure all connections are finger-tight. Loose connections cause reception issues.
Internal Information
Commercial Agent Steps
Financial Agent Steps
Management Steps