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Bill Payment Options



Resolution Steps

Pay and Manage AutoPay with MyAstound

    • Register to create an account, then use MyAstound to pay your bill or manage automatic payments

    • Make a one-time payment using a credit / debit card, or withdraw funds directly from your checking account (Convenience fee applies)

    • By setting up automatic payments, your monthly payment is automatically deducted from your account on the payment due date (Convenience fee does not apply)


Pay and Manage AutoPay with the Astound Mobile App

    • Use your smart phone or tablet to pay your bill with the Astound Mobile app, available in the Apple App Store and Google Play Store

    • Download the app today, register or sign in with your MyAstound account, and use the app to pay your bill, setup AutoPay and more!

Use Astound's Automated Phone System

    • Our automated phone system accepts one-time credit/debit card payments, and ACH check by phone payments (Convenience fee applies)

    • Astound Markets: 1-800-427-8686 (1-800-4ASTOUND)

    • Digital West: 833-373-9378

    • Harris areas (Brownwood / Early) TX: 325-646-9493


Mail Your Payment

    • Return the bill payment stub included in your monthly paper bill to Astound along with your payment in the form of a check or money order

    • Please allow 10 days for mailing and processing time

      • CA, OR and WA (includes former Digital West)
        Astound Broadband
        PO Box 31001-2714
        Pasadena, CA 91110-2714 
      • DC Metro, IL, IN, MA, MD, NY and PA
        Astound Broadband
        PO Box 11816
        Newark, NJ 07101-8116

      • TX
        Astound Broadband
        PO Box 679367
        Dallas, TX  75267-9367 
      • Overnight Payments Only - All Markets
        Astound Broadband
        Attn: Financial Services
        100 Baltimore Dr, Suite 2
        Wilkes Barre, PA  18702

Pay in Person at an Astound Payment Center

    • Use one of our many convenient payment centers to pay in person

    • After confirming the payment center’s business hours, stop by to make a payment with a customer service representative

    • Payment centers accept cash, checks, money orders and credit cards

    • Note: Payment Centers can only accept payment for services located in their site


Make a Payment with Western Union or HEB Business Center Office


Pay Over the Phone with a Customer Service Professional

    • Make a credit / debit card or ACH check by phone payment by calling 1-800-427-8686 (1-800-4ASTOUND) and speak with a customer service professional (Convenience Fee applies)

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps