Troubleshooting TiVo My Account for DC Metro, IL, MA, NY and PA

I Cannot Remember the Email Address I Used when Registering for TiVo® My Account

• Below the Sign In button on the My Account page, click Email address not on file?


• You will be directed to the Add My Email Address to My Account page


• Read the text on this page carefully, and follow the onscreen instructions


• If you are still having difficulty, please contact us

I Forgot the Password I Created when I Registered for TiVo My Account

• Under the Sign In button on the My Account page, click Forgot your password? 


• On the Send Me My Password page, enter the email address you used to register


• A temporary password will be sent to this email address


• If you have a Spam blocker on this email account, please set it so emails from tivo.com are not blocked


• Copy and paste this temporary password into the My Account login screen; be sure you do not copy a space before or after the password


• You will then be prompted to enter a new permanent password

I am Receiving Multiple Temporary Password Emails, or a Temporary Password Email that I Did Not Request

• The Submit button may have been clicked more than once when requesting a temporary password


• There may be someone else in the household who requested a temporary password (spouse, son, daughter, roommate, etc.).


• Try to log in to My Account using the most recently sent temporary password


• If this password does not work, please contact us

Entering my Pass Phrase into tivo.com/s/login/

• The pass phrase is sent to you in an email from TiVo


• There is a link in this email from TiVo


• Click on the link and enter the pass phrase to set up a password for your TiVo My Account online!


• If you are still having difficulty, please contact us