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Troubleshooting TiVo My Account

 

Introduction

Resolution Steps

Forgot Email Address Used when Registering for TiVo My Account
 
  • Click the Email address not on file link below the Sign In button on the My Account page
     
  • Follow the onscreen instructions on the Add My Email Address to My Account page
     
  • If you are still having difficulty, please contact us

 

Forgot Password I for TiVo My Account
 
  • Click the Forgot your Password? link below the Sign In button on the My Account page
     
  • Enter the email address used to register on the Send Me My Password page to send a temporary password to that email address
     
    • If you have a Spam blocker, adjust the settings so emails from tivo.com are allowed
       
  • Copy and paste the temporary password on the My Account login screen with no spaces before or after the password
     
  • Enter a new permanent password when prompted

 

Received Multiple Temporary Password Emails or a Temporary Password Email that wasn't Requested
 
  • The Submit button may have been clicked more than once when requesting a temporary password
     
  • There may be someone else in the household who requested a temporary password (spouse, son, daughter, roommate, etc.)
     
  • Try to log in to My Account using the most recently sent temporary password
     
  • If this password does not work, please contact us

 

Entering the Pass Phrase for the TiVo My Account Online
 
  • In the email from TiVo, click on the link and enter the pass phrase to set up a password for your TiVo My Account online
     
  • If you are still having difficulty, please contact us

 

 

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps