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Troubleshooting TiVo My Account for DC Metro, IL, MA, NY and PA
8 months ago
| Article no. 2305
Introduction
Resolution Steps
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I Cannot Remember the Email Address I Used when Registering for TiVo® My Account
- Below the Sign In button on the My Account page, click Email address not on file?
- You will be directed to the Add My Email Address to My Account page
- Read the text on this page carefully, and follow the onscreen instructions
- If you are still having difficulty, please contact us
I Forgot the Password I Created when I Registered for TiVo My Account
- Under the Sign In button on the My Account page, click Forgot your password?
- On the Send Me My Password page, enter the email address you used to register
- A temporary password will be sent to this email address
- If you have a Spam blocker on this email account, please set it so emails from tivo.com are not blocked
- Copy and paste this temporary password into the My Account login screen; be sure you do not copy a space before or after the password
- You will then be prompted to enter a new permanent password
I am Receiving Multiple Temporary Password Emails, or a Temporary Password Email that I Did Not Request
- The Submit button may have been clicked more than once when requesting a temporary password
- There may be someone else in the household who requested a temporary password (spouse, son, daughter, roommate, etc.).
- Try to log in to My Account using the most recently sent temporary password
- If this password does not work, please contact us
Entering my Pass Phrase into tivo.com/s/login/
- The pass phrase is sent to you in an email from TiVo
- There is a link in this email from TiVo
- Click on the link and enter the pass phrase to set up a password for your TiVo My Account online!
- If you are still having difficulty, please contact us
Internal Information
Commercial Agent Steps
Financial Agent Steps
Management Steps