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MyAstound Account Management

about 1 year ago | Article no. 3608
 

Introduction

Resolution Steps

Set up, access and maintain your MyAstound account at https://my.astound.com/login
 
  • With MyAstound, you can 
     
    • View a copy of the bill (past and present) 
       
    • Setup and manage paperless billing 
       
    • Make a payment 
       
    • Setup and manage automatic payments 
       
    • Track the status of the technician on the day of your install or service call appointment  
       
    • Update billing address   
       
    • Update contact email address  
       
    • Update security questions and reset the security password  
       
    • Access webmail and reset webmail passwords  
       
    • View recent Astound digital phone calls and hear, save and delete messages in voice mail
       
    • Order premium cable channels and sports packages  
       
    • View existing services and pricing 
       
    • Authenticate TV subscription access for MyAstound TV+ app 

       
  • Visiting MyAstound.com provides these additional features
     
    • Access webmail and reset webmail passwords
       
    • Order premium cable channels and sports packages
       
    • View existing services and pricing 
       
  • Note: after disconnect, customers can still access their MyAstound account for up to 5 years; after that accounts are purged

 

 

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps