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Cannot Add an App to TiVo

 

Introduction


Although retail TiVos have the capability to add and remove Apps, our TiVos do not
 
  • All TiVos (Retail and our company's) have an Add an App option in the TiVo menu because all TiVos use the same software interface

  • The Add an App option cannot be used on our TiVos

  • Our TiVos are pre-loaded with a set list of Apps, which cannot be changed by customers 

  • Our company often adds new Apps through TiVo updates for all our TiVos


 

Resolution Steps

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps