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RCN2GO Information and Troubleshooting
2 months ago
| Article no. 5142
Introduction
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Beginning June 1, 2023, RCN2Go will no longer be available for use.
AstoundTV+ will only be available to customers that have IPTV.
Connect to the local network to watch or download recordings from a TiVo device Resolution Steps
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Before you begin
Before using the RCN2GO app, you'll need:
- iPad or iPhone is running iOS 7.0 or higher
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Download the latest RCN2GO app from the iTunes app Store
- Always run the latest version, with no updates pending
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Note: The app does not run on jailbroken iOS devices
- Always run the latest version, with no updates pending
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Subscribe to RCN Cable
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IPTV Cable subscribers are currently unable to use the RCN2Go app
-
IPTV Cable subscribers are currently unable to use the RCN2Go app
- Connect your iOS device to Wi-Fi, on the same network as your TiVo box
Setting up the TiVo app
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Launch the RCN2GO app
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Sign in to the app using your MyRCN username and password
- At first time launch of the TiVo app, a one-time set-up process searches the network for compatible TiVo DVRs
- Select the DVR you want to use with the app
- Select the DVR you want to use with the app
- For 6 tuner TiVo and TiVo Stream, complete Streaming setup:
- In the Set up streaming device? dialog box, choose Start Setup
- On the Streaming Setup screen, check Set up in-home streaming and ensure the User Agreement checkbox is checked
-
Out-of-home streaming setup is not supported
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Out-of-home streaming setup is not supported
- The Stream is automatically detected*, and start running through a series of checks
- Choose Done when complete
- *If not, Tap the settings icon, and then tap TiVo Stream Setup
- Choose Done when complete
- In the Set up streaming device? dialog box, choose Start Setup
What to Watch Now
-
What to Watch Now is the first screen shown when entering the app
- This screen shows categories of shows that are on TV right now
- Tap on an image to learn more:
-
Watch the show
- Choose to record it
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View upcoming showings, or
- Explore the show further
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Watch the show
The Info screen
- This screen displays information about the show that's currently airing on your TiVo DVR
- As you change channels, the Info screen updates to reflect the new show
- As you change channels, the Info screen updates to reflect the new show
- You can do lots of things from the Info screen, including:
- Tap Watch Now to watch the show
- With a Stream or 6 Tuner TiVo, the option to watch on the phone/tablet appears
- The show begins recording on the DVR, and then begins streaming to the phone/tablet
- The show begins recording on the DVR, and then begins streaming to the phone/tablet
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Without a Stream or 6 Tuner TiVo, watch the show on your TV
- With a Stream or 6 Tuner TiVo, the option to watch on the phone/tablet appears
- Tap WishList to create a WishList, search for the show
- Tap Explore the show to learn more about its cast and crew, or to see a list of shows you might also like
- Tap Record to set up a single recording or a OnePass recording
- Or, if you already have a OnePass for a show, tap OnePass to change recording options
- Or, if you already have a OnePass for a show, tap OnePass to change recording options
- Tap Upcoming to view a list of upcoming episodes
- Tap Get From to watch the show instantly on your TV if it's available from other sources (like Netflix or Hulu)
- Tap Watch Now to watch the show
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Reach the Info screen at any time by tapping the Info button (on a tablet) or by tapping the TiVo button and then choosing Info (on a phone)
- Note: The Info screen is not available when away from your home network
Finding, Exploring, and Recording
- To search for a particular show
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Tap the Search window (on a tablet) or the Search icon (on a phone) at the top of the screen
- As you enter the title of the show, a list of matches appears beneath the search window
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Tap the best match to see options
- Depending on the show
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Watch it on your TV (if it's currently airing)
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Record a single episode
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Create a OnePass recording
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Modify an existing OnePass
-
View upcoming episodes
-
Find other video providers for the show, like Hulu or Netflix
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Watch it on your TV (if it's currently airing)
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Tap the Search window (on a tablet) or the Search icon (on a phone) at the top of the screen
- To browse the program guide
- Tap Guide at the bottom of the screen (on a tablet), or tap the TiVo button and choose Guide (on a phone)
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Scroll the guide up or down to view more listings
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Search for particular channels by tapping at the top of the channel column
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Search for particular channels by tapping at the top of the channel column
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Find a show you like, tap to display information about it
- Choose to watch it on your TV (if it's currently airing)
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Record it if it's airing now or at a later date
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Explore it further
-
View upcoming episodes
- To jump to a particular time, tap the date to bring up the date selector
- Tap to find a particular channel (search by channel name or number)
- Choose to watch it on your TV (if it's currently airing)
- Tap Guide at the bottom of the screen (on a tablet), or tap the TiVo button and choose Guide (on a phone)
- To browse collections of related content
- Tap Browse at the bottom of the screen (on a tablet), or tap the TiVo button and choose "Browse" (on a phone)
- Menu of related Movies, TV or Sports content appears
- Tap Browse at the bottom of the screen (on a tablet), or tap the TiVo button and choose "Browse" (on a phone)
My Shows
There are two tabs on the My Shows screen
- To see TiVo DVR's My Shows folder list
- Tap My Shows at the bottom of the screen (on a tablet), or tap the TiVo button and choose My Shows (on a phone)
- Tap a show's title to view information and options
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Watch the show on TV by tapping Watch now
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Explore the show
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Get or modify a OnePass recording
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View upcoming episodes
-
Delete the show from My Shows folder
- Tap My Shows at the bottom of the screen (on a tablet), or tap the TiVo button and choose My Shows (on a phone)
- Note: The My Shows list is not available when away from your home network
Downloading recordings
- To download shows, you must have a 6 Tuner TiVo or TiVo Stream
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Tap My Shows
- Tap the On DVR tab to view the DVR's My Shows list
- Tap the title of the recording
- Tap Download
- Choose a download quality, then tap Download with these options
- Tap On iPad or On iPhone to see the recording added to the download queue
- To delete a show
- Tap the empty circle next to each show to delete, then tap Delete
Watching downloaded shows
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Note: To download shows, you must have a TiVo Stream or 6 Tuner TiVo
- To watch a downloaded show (even one that's still downloading):
- Tap My Shows at the bottom of the screen
- Tap On iPad or On iPhone
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Downloaded shows appear at the bottom of the download queue (if any shows are in the queue)
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Tap a show to view information about it
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Tap a show to view information about it
- Tap My Shows at the bottom of the screen
- Choose Watch now then Watch on iPad/iPhone
- If you uninstall the app or cancel the service, the downloads are deleted from your iPad/iPhone
The Remote Control
- To Use the Remote Control
- Tap the remote control icon (on a tablet) or the Pause icon at the top right of the screen (on a phone)
- Use the remote control buttons to navigate the TiVo menus and control playback
- Tap Gestures (on a tablet) or the Gestures icon (on a phone) to show the gesture pad areas
- Use touch-screen gestures to control video
- To return to the remote control button view, tap "Buttons" (on a tablet) or the remote control icon (on a phone)
- Note: The remote control is not available when away from your home network
- Tap the remote control icon (on a tablet) or the Pause icon at the top right of the screen (on a phone)
Section 1J
- Tap Manage at the bottom (on a tablet), or tap the TiVo button
- Choose To Do List (on a phone)
- Tap a show title to get information about it
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Options to cancel the recording
- Get or modify a One Pass request
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View upcoming episodes
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Explore the show
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Options to cancel the recording
- Tap OnePasses (on a tablet), or tap the TiVo button and choose OnePass Manager (on a phone)
- To change the priority of OnePass requests
- Press the menu button on your tablet/phone, tap Reorder
- Then, drag and drop your shows into the order you'd like
- To get more information about a show, tap its title
- Press the menu button on your tablet/phone, tap Reorder
- Note: You can not manage your shows when away from your home network
Changing your Selected DVR
- To connect to a different compatible TiVo DVR in your network
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Tap the DVR name at the top left of your screen (on a tablet), or tap the TiVo button (on a phone)
- Choose Selected DVR menu
- Then select another DVR
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Tap the DVR name at the top left of your screen (on a tablet), or tap the TiVo button (on a phone)
Changing Settings & Signing Out
You'll see the following options:
- Tap the gear icon (on a tablet), or tap the TiVo button and choose Settings (on a phone)
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TiVo account: Displays how you are signed in to the TiVo app
- Tap "Sign Out" to sign out
- Tap "Sign Out" to sign out
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Use Cellular Network: Choose whether to stream shows over the cellular network if Wi-Fi is not available
- Out of home streaming is not supported
- Out of home streaming is not supported
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Setup: Set up streaming
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System Information: Get information about devices on your network
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Sound effects: Turn TiVo app sound effects on or off
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Guide Channels: Choose which channels to display
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Tooltips: Helpful menu tips are shown in the app
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About this app: Displays TiVo app information
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Technical support: Links to tivo.com's support site
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Terms of Use/Privacy Policy/Legal Notices: Read legal information about the app
- Reset application: Reset the app to default settings
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TiVo account: Displays how you are signed in to the TiVo app
Before You Begin
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Subscribe to RCN Cable
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IPTV cable subscribers are currently unable to use RCN2Go
-
IPTV cable subscribers are currently unable to use RCN2Go
- Connect an Android 4.1 or greater device to Wi-Fi, on the same network as the TiVo box
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Enable Network Remote Control setting on your TiVo
Setting up the TiVo app
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Download the TiVo app from Google Play and launch the app
- At first launch the TiVo app searches the network for compatible TiVo DVRs
- Select the DVR you want to use with the TiVo App
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Sign in to the app using your MyRCN username and password
- For 6 tuner TiVo and TiVo Stream, complete Streaming setup
- In the Set up streaming device? dialog box, choose Start Setup
- On the Streaming Setup screen, check Set up in-home streaming and ensure the User Agreement checkbox is checked
-
Out-of-home streaming setup is not supported
-
Out-of-home streaming setup is not supported
- The Stream is automatically detected*, and start running through a series of checks, choose Done when complete
- *If not, Tap the settings icon, and then tap TiVo Stream Setup
- In the Set up streaming device? dialog box, choose Start Setup
- Select the DVR you want to use with the TiVo App
Streaming Shows to Your Android Device
Please note: Out-of-home streaming is not supported
You must be on the TiVo's home network to stream content from your DVR
You must have a 6 Tuner DVR or a TiVo Stream to stream shows from your DVR, only streaming provider content is available from the respective sites
- To stream a recorded show to your device:
- Tap My Shows at the bottom of the screen (on a tablet), or tap the TiVo button and choose My Shows (on a phone)
- Tap the title of show you want to watch to view information about it
- Tap Watch Now, then choose Watch on Tablet/Phone
- Tap My Shows at the bottom of the screen (on a tablet), or tap the TiVo button and choose My Shows (on a phone)
- To stream live TV to your device:
- Tap Guide at the bottom of the screen (on a tablet), or tap the TiVo button and choose Guide (on a phone)
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Scroll the guide columns up or down to view more listings
- Use the numbers on the side of the screen to skip quickly to a range of channels
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Choose a show that is currently airing, and tap the title to select it
- Tap Watch Now, and then choose Watch on Tablet/Phone
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TiVo DVR starts recording the show and begin streaming to your mobile device immediately
-
TiVo DVR starts recording the show and begin streaming to your mobile device immediately
- Tap Guide at the bottom of the screen (on a tablet), or tap the TiVo button and choose Guide (on a phone)
The Info Screen
-
Info screen displays information about the show that's currently airing on your TiVo DVR
- As channels change, the Info screen updates to reflect the show
- As channels change, the Info screen updates to reflect the show
- From this screen:
- Tap Watch Now to watch the show
- With a Stream or 6 Tuner TiVo, the option to watch the show on your phone/tablet appears
- The show begins recording on your DVR, and then begin streaming to your phone/tablet
- The show begins recording on your DVR, and then begin streaming to your phone/tablet
- Without a Stream or 6 Tuner TiVo, you can watch the show on your TV
- With a Stream or 6 Tuner TiVo, the option to watch the show on your phone/tablet appears
- Tap WishList to create a WishList search for the show
- Tap Explore the show to learn more about its cast and crew, or to see a list of shows you might also like
- Tap Record to set up a single recording or a OnePass recording
- Or, if you already have a OnePass for a show, tap OnePass to change recording options
- Or, if you already have a OnePass for a show, tap OnePass to change recording options
- Tap Upcoming to view a list of upcoming episodes
- Tap Get From to watch the show instantly on your TV if it's available from other sources (like Netflix or Hulu)
- Tap Watch Now to watch the show
- You can reach the Info screen at any time by tapping the Info button (on a tablet) or by tapping the TiVo button and then choosing Info (on a phone)
- Note: The Info screen is not available if you are away from your home network
Finding and Exploring Shows
- To search for a particular show
- Tap the Search window (on a tablet) or the Search icon (on a phone) at the top of the screen
- As you enter the title of the show, a list of matchs appears beneath the search window
- Tap the best match to see options
- Depending on the show, you can
-
Watch it on your TV (if it's currently airing)
-
Record a single episode
-
Create a OnePass recording
-
Modify an existing OnePass
-
View upcoming episodes
-
Find other video providers for the show, like Hulu or Netflix
-
Watch it on your TV (if it's currently airing)
- Tap the Search window (on a tablet) or the Search icon (on a phone) at the top of the screen
- To browse the program guide
- Tap the menu icon and choose Guide (on a tablet or phone)
-
Scroll the guide up or down to view more listings
- You can also search for particular channels by tapping at the top of the Channel column
- When you find a show you like, tap it to display information about it
- You can choose to watch it on your TV (if it's currently airing)
-
Record it if it's airing now or at a later date
-
Explore it further
-
View upcoming episodes
- You can choose to watch it on your TV (if it's currently airing)
- To jump to a particular time, tap the date to bring up the date selector
- Tap to find a particular channel (you can search by channel name or number)
- You can also search for particular channels by tapping at the top of the Channel column
- To browse collections of related content
- Tap Browse at the bottom of the screen (on a tablet), or tap the TiVo button and choose "Browse" (on a phone)
- Menu of related Movies, TV or Sports content appears
- Tap Browse at the bottom of the screen (on a tablet), or tap the TiVo button and choose "Browse" (on a phone)
Downloading Recordings
-
Note: To download shows, you must have a 6 Tuner TiVo or TiVo Stream
- Tap the menu icon and choose My Shows
- Tap the On DVR tab to view the DVR's My Shows list
- Tap the title of the recording
- Tap Download
- Choose a download quality, then tap Download with these options
- Tap On Tablet or On Phone to see your recording added to the download queue
- To delete a show
- Tap the empty circle next to each show you want to delete, then tap Delete
Watching Downloaded Shows
-
Note: To download shows, you must have a TiVo Stream or 6 Tuner TiVo
- To watch a downloaded show (even one that's still downloading):
- Tap the menu icon and choose My Shows
- Tap On Tablet or On Phone
- Downloaded shows appear at the bottom of the download queue (if any shows are in the queue)
- Tap a show to view information about it
- Tap a show to view information about it
- Tap the menu icon and choose My Shows
- Choose Watch now then Watch on Tablet/Phone
- You can also delete it from your iPad/iPhone
- If you uninstall the app or cancel the service, the downloads are deleted from your Tablet/Phone
Using the My Shows List
- To see your TiVo DVR's My Shows folder list
- Tap the menu icon and choose My Shows (on a tablet or phone)
- Tap a show's title to view information and options
- Watch the show on your TV by tapping Watch now
- Explore the show
- Get or modify a OnePass recording
- View upcoming episodes
- Delete the show from My Shows folder
- Watch the show on your TV by tapping Watch now
- Note: The My Shows list is not available if you are away from your home network
Managing Your Shows
- Tap the menu icon and choose To Do List
- Tap a show title to get information about it, from there
-
Cancel the recording
- Get or modify a One Pass request
-
View upcoming episodes
-
Explore the show
-
Cancel the recording
- Tap the menu icon and choose OnePasses (on a tablet), or tap the TiVo button and choose OnePass Manager (on a phone)
- To change the priority of OnePass requests, press the menu button on your tablet/phone, tap Reorder
- Then, drag and drop your shows into order
- To get more information about a show, tap its title
- Then, drag and drop your shows into order
- Note: You can not manage your shows if you are away from your home network
Changing Your Selected DVR
- To connect to a different compatible TiVo DVR in your network
- Tap the DVR name at the top left (on a tablet), or tap the TiVo button and choose Selected DVR
- Select another DVR
Changing Settings & Signing Out
- To change settings or get help, tap the 3 dots (on a tablet), or tap the TiVo button and choose Settings (on a phone)
-
TiVo account: Displays how you are signed in to the TiVo App
- Tap "Sign Out" to sign out
- Tap "Sign Out" to sign out
-
Use Cellular Network: Choose whether to stream shows over the cellular network if Wi-Fi is not available
-
Note: Out of home streaming shows from the DVR is not supported
-
Note: Out of home streaming shows from the DVR is not supported
-
Setup: Set up streaming
-
System Information: Get information about devices on your network
-
Sound effects: Turn TiVo app sound effects on or off
-
Guide Channels: Choose which channels to display
-
Tooltips: Helpful menu tips are shown in the app
-
About this app: Displays TiVo app information
-
Technical support: Links to tivo.com's support site
-
Terms of Use/Privacy Policy/Legal Notices: Read legal information about the TiVo app
-
Reset application: Reset the app to default settings
To Get Started
RCN2GO can be accessed via the web at http://www.rcn2go.com/
-
Chrome browser support end of life notice - Begining April 14, 2022, customers attempting to access RCN2Go, Grande2Go, or TiVo2Go via the Chrome browser receive a notification that the Chrome browser is no longer supported. Firefox and Safari are still supported
- Access using your MAC or PC, laptop or desktop
- A MyRCN username and password are required to sign in
- RCN2GO remembers your login for 15 days so you don’t have to login every time you access the site
- RCN Cable TV Subscribers can use RCN2GO
- Customers with TiVo DVRs can discover, view, and manage TV shows and recordings
-
Without a TiVo, customers get all the same programs, but will not be able to manage recordings from RCN2Go
- IPTV cable subscribers are currently unable to use RCN2Go
- Customers with TiVo DVRs can discover, view, and manage TV shows and recordings
What to Watch Now
-
What to Watch Now is the first screen shown when entering the app
- This screen shows categories of shows that are on TV right now
- Tap on an image to learn more:
-
Watch the show
-
Choose to record it
-
View upcoming showings
- Explore the show further
-
Watch the show
The Info Screen
- This screen displays information about the show that's currently airing on the TiVo DVR, as channels change, the Info screen updates to reflect the show
- From the Info Screen:
- Tap Watch Now to watch the show
- With a Stream or 6 Tuner TiVo, the option to watch the show on your phone/tablet
- The show begins recording on your DVR, and then begin streaming to your phone/tablet
- The show begins recording on your DVR, and then begin streaming to your phone/tablet
- If you don't have a Stream or 6 Tuner TiVo, you can watch the show on your TV
- With a Stream or 6 Tuner TiVo, the option to watch the show on your phone/tablet
- Tap WishList to create a WishList search for the show
- Tap Explore the show to learn more about its cast and crew, or to see a list of shows you might also like
- Tap Record to set up a single recording or a OnePass recording
- If you already have a OnePass for a show, tap OnePass to change recording options
- If you already have a OnePass for a show, tap OnePass to change recording options
- Tap Upcoming to view a list of upcoming episodes
- Tap Get From to watch the show instantly on your TV if it's available from other sources (like Netflix or Hulu)
- Tap Watch Now to watch the show
- You can reach the Info screen at any time by tapping the Info button (on a tablet) or by tapping the TiVo button and then choosing Info (on a phone)
- Note: The Info screen is not available if you are away from your home network
Find and Explore Shows
- Click the Search icon at the top of the screen
- Enter the title of the show or name of the actor you're interested in
- A list of matches will appear beneath the search window
- Click the best match to get more information about it
- Enter the title of the show or name of the actor you're interested in
- Depending on the show, options include:
- Click Watch Now to watch the show on computer or to get the show from another source (like HBOGO or Netflix)
- Click Get this show to set up a single recording or a OnePass on your DVR
- Click Upcoming to see which episodes are coming up
- When you find one you want to watch or record, tap the title for more options
- When you find one you want to watch or record, tap the title for more options
- If a show is not currently available to record, use the option WishList to set up a TiVo WishList search
- Your DVR will automatically record the show the next time it appears on TV
- Your DVR will automatically record the show the next time it appears on TV
- Click Watch Now to watch the show on computer or to get the show from another source (like HBOGO or Netflix)
- Click the Guide link at the top of the screen to browse the program guide
- Scroll the guide columns up or down to view more listings
- You can also use the numbers on the side of the screen to skip quickly to a range of channels
- When you find a show you like, click it to display information about it
- If the show is currently airing, choose to watch it on your computer - with a TiVo Stream or 6 Tuner DVR
- Record it on your DVR (if it's airing now or at a later date)
- Explore it further
- View upcoming episodes
- If the show is currently airing, choose to watch it on your computer - with a TiVo Stream or 6 Tuner DVR
- You can also use the numbers on the side of the screen to skip quickly to a range of channels
My Shows
There are two tabs on the My Shows screen:
- The Recordings tab lets you watch shows from your TiVo DVRs My Shows list, even if you're away from home
-
Away from home, the show must be available on the content providers website to view
-
Away from home, the show must be available on the content providers website to view
- Click My Shows, then Recordings
- Click a show to view information about it, you can:
-
Watch the show on your Computer
- Get or modify a OnePass
-
Delete the show from the My Shows list
- View upcoming episodes and view episodes available for streaming
-
Explore the show
- Choose More to set a show to Keep Until I Delete
-
Note: You can sort by date or by show title
- Just click Date to sort by date or Name to sort by title
- Just click Date to sort by date or Name to sort by title
-
Watch the show on your Computer
- Click a show to view information about it, you can:
- The left column of the My Shows screen contains categories which group your shows together logically
- Programs are filtered into categories:
-
All Shows: Shows all of the recordings and available streaming options on your DVR
-
Partially Watched: Pick up right where you left off with this category
- TV Series, Movies, Sports, News, Kids, Suggestions
- These categories mirror what is enabled on the DVR
-
All Shows: Shows all of the recordings and available streaming options on your DVR
Managing Your Shows
-
Manage your TiVo DVR's To Do List and OnePasses
- Click Manage then To Do List in the top toolbar
- Click a show title to get information about it
-
Set up or cancel a recording
-
Get or modify a OnePass
-
View upcoming episodes
-
Explore the show
-
Change recording options
- and more
-
Set up or cancel a recording
- Click Manage thenOnePass Manager
- Select a OnePass to delete it or copy it to another DVR
-
Drag and Drop it to reorder its priority
-
Modify OnePass options
- Select a OnePass to delete it or copy it to another DVR
- Click Manage then OnePass Quick Select
-
OnePass Quick Select is a listing a of many new and popular shows
- Click on one to automatically create
-
OnePass Quick Select is a listing a of many new and popular shows
-
OnePass selections:
- To edit your OnePass selections, go to the OnePass Manager
- It may take a few minutes for your selections to appear in My Shows, the OnePass Manager, and the To Do List
- To edit your OnePass selections, go to the OnePass Manager
Changing Your Selected DVR
- To connect to a different compatible TiVo DVR in your network
- Click the menu with the currently-connected DVR at the top right of screen
- Click to select another DVR
- Click the menu with the currently-connected DVR at the top right of screen
Cannot Find the DVR
- The DVR is not listed in your app for you to choose, or you get an error message: We did not find a TiVo DVR on your account
- The TiVo servers are not recognizing the device and needs to be told about it
-
Sign out/in or force quit the app and re-launch
- Please Contact Us if the error persists
There was a temporary problem signing in. Please try again...
- This occurs when there is an error with the cookie and token handling flow thru various backend systems
- Please Contact Us if the error persists
Unauthorized Modification Detected
- The RCN2Go app cannot stream content to devices that are jailbroken or devices that are running public beta version software
- Per requirement of CableLabs and the content providers as such system does not guarantee a secure decode environment
- Use a different device or a computer to stream content
Error 502
-
Error 502 is a generic error that does not suggest a particular issue
- Simply signing out/in or force quit and re-launch will typically rectify
- Please Contact Us if the error persists
Other Errors
- There are many other errors that may occur with RCN2Go
- Confirm the app is up to date
- Please Contact Us if unable to resolve on your own
- A description of the error, equipment, troubleshooting, operating system or browser, channel, etc. is helpful for prompt resolution
International Content
- Content is not available internationally
- Streaming is limited to the continental US, Alaska, Hawaii and Puerto Rico
- International distribution rights are held by the content providers
FAQs
-
RCN2GO presents a unique opportunity to watch hundreds of shows anywhere with internet access
- Some of these programs may be available for you to watch live online, depending on what titles TV networks make accessible through RCN2GO
- To use RCN2GO, you need:
-
Internet access
-
Subscription to RCN Digital TV
- Availability of programming varies depending on the level of service you subscribe to and networks programming library
-
Internet access
- To use RCN2GO, you need:
- iPad or iPhone is running iOS 7.0 or higher
Internal Information
Commercial Agent Steps
Financial Agent Steps
Management Steps
