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Power Cycle Digital Cable Equipment
9 months ago
| Article no. 5296
Introduction
Resolution Steps
-
PYXIX (eStream4K) - IPTV
- From Home left arrow to Menu, go to Settings then Device Settings, under General Settings choose Device Preferences
- Go to About and choose Restart, the box will then restart
- Unplug the power cable in the back of the device
- Wait 10 seconds
- Plug the power cable back into the device
or
ANDSTRM (eStream4K) - IPTV
- From Home left arrow to Menu, go to Settings then Device Settings, under General Settings choose Device Preferences
- Go to About and choose Restart, the box will then restart
- Power off turning the switch in the back of the device (not the button in front*) to the Off position
- Wait 10 seconds
- Turn the switch back to the On position
- Unplug the power cable in the back of the device
- Wait 10 seconds
- Plug the power cable back into the device
or
*Please Note: The button in the front will only put the device in standby mode, it will not power it off
DCH3416, DCH6200, DCH6416, DCT6416, DCT3416, DCT6412, DCT6208, DCX3400
- Press Power on the converter for 5 seconds, until the box turns off, then on again
- Wait for the clock to switch from 12:00 to the current time
DCX700, DCX3200, DCH3200, DCT6200, DCT5100, DCX525E
-
Power off your television and converter
-
Unplug the converter from the power and wait 30 seconds
-
Plug the converter back in, then turn converter back on
-
Power on your television
DCH70, DCT700
-
Power off your television and converter
- Unplug the converter from it's power source (electrical outlet, power strip, etc.) and wait 30 seconds
- Do not unplug the adapter from the back of the converter; the AC adapter must be unplugged from its power source
- Do not unplug the adapter from the back of the converter; the AC adapter must be unplugged from its power source
-
Plug converter back in, then turn on the converter
- Power on your television
Cisco/Scientific Atlanta HD boxes
- Press the Vol +, Vol -, and Info buttons simultaneously, then release
- Wait until the time reappears on the box before taking the next step
- On a non-interactive channel, like channel 2, hold down Pause until a small green light (not the power light) appears on the box
- Press Page Down once, then Stop 3 times
- The box should read r-02; after 1-2 min the box will restart
Note: If neither of these methods work, please see the All other Models / Universal Power Cycle section below
On the Converter:
On the remote:
TiVo (All models)
All other Models / Universal Power Cycle
-
Power off the television and cable equipment
-
Unplug the cable equipment from it's power source, wait 30 seconds, then plug converter back in
- Power on the television, then the equipment
- From Home left arrow to Menu, go to Settings then Device Settings, under General Settings choose Device Preferences
Internal Information
Commercial Agent Steps
Financial Agent Steps
Management Steps
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