Power Cycle Digital Cable Equipment

7 months ago | Article no. 5296

Introduction

Universal Power Cycle

Power off the television and cable equipment
Unplug the cable equipment from it's power source, wait 30 seconds, then plug converter back in
Power on the television, then the equipment

Resolution Steps

IPTV Boxes

From Home left arrow to Menu, go to Settings then Device Settings, choose Device Preferences
Go to bottom of Device Preferences screen and choose Reboot, the box will then restart

Passport ECHO Boxes

Press Power on the converter for 5 seconds, until the box turns off, then on again
Wait for the clock to switch from 12:00 to the current time

Arris / Motorola Boxes

Power off your television and converter
Unplug the converter from the power and wait 30 seconds
- DCH70, DCT700 - Do not unplug the adapter from the back of the converter; the AC adapter must be unplugged from its power source
Plug the converter back in, then turn converter back on
Power on your television

Cisco/Scientific Atlanta Boxes

Step 1 - On the Converter:

Press the Vol +, Vol -, and Info buttons simultaneously, then release
Wait until the time reappears on the box before taking the next step

Step 2 - On the Remote:
1. On a non-interactive channel, like channel 2, hold down Pause until a small green light (not the power light) appears on the box
2. Press Page Down once, then Stop 3 times
3. The box should read r-02; after 1-2 min the box will restart
  
  Note: If neither of these methods work, please see the Universal Power Cycle steps above

TIVo Steps (all models) can be found here

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps