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Power Cycle Digital Cable Equipment
6 months ago
| Article no. 5296
Introduction
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Universal Power Cycle
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Power off the television and cable equipment
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Unplug the cable equipment from it's power source, wait 30 seconds, then plug converter back in
- Power on the television, then the equipment
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Power off the television and cable equipment
Resolution Steps
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IPTV Boxes
- From Home left arrow to Menu, go to Settings then Device Settings, choose Device Preferences
- Go to bottom of Device Preferences screen and choose Reboot, the box will then restart
Passport ECHO Boxes
- Press Power on the converter for 5 seconds, until the box turns off, then on again
- Wait for the clock to switch from 12:00 to the current time
Arris / Motorola Boxes
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Power off your television and converter
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Unplug the converter from the power and wait 30 seconds
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DCH70, DCT700 - Do not unplug the adapter from the back of the converter; the AC adapter must be unplugged from its power source
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DCH70, DCT700 - Do not unplug the adapter from the back of the converter; the AC adapter must be unplugged from its power source
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Plug the converter back in, then turn converter back on
- Power on your television
Cisco/Scientific Atlanta Boxes
- Step 1 - On the Converter:
- Press the Vol +, Vol -, and Info buttons simultaneously, then release
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Wait until the time reappears on the box before taking the next step
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Step 2 - On the Remote:
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On a non-interactive channel, like channel 2, hold down Pause until a small green light (not the power light) appears on the box
- Press Page Down once, then Stop 3 times
- The box should read r-02; after 1-2 min the box will restart
Note: If neither of these methods work, please see the Universal Power Cycle steps above
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On a non-interactive channel, like channel 2, hold down Pause until a small green light (not the power light) appears on the box
- From Home left arrow to Menu, go to Settings then Device Settings, choose Device Preferences
Internal Information
Commercial Agent Steps
Financial Agent Steps
Management Steps
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