Phone Portal Overview for Wave

The Wave phone portal enables the user to independently view and make changes to their phone service, at their own convenience

• Requirements for the phone portal include, our digital phone service, voice mail service, and internet service with the latest supported browser:  
  
  
  • Microsoft Internet Explorer
    
    
  • Firefox
    
    
  • Google Chrome (Windows only)
    
    
  • Safari (Mac OS X only)  
    
    
    
• Additional information:
  
  
  • In the portal, there are often several ways to accomplish the same task
    
    
  • When programming phone numbers into the portal, the full ten digit number must be entered
    
    
  • To complete a change, you must Click Apply
  
  
  

Logging In

• Access and login at https://www.mywavephone.com/#login.html
  
  
• Enter the home telephone number and password
  
  

Dashboard

• After logging in, the main screen is the Dashboard; select where you'd like to go to:
  
  
  • Check for new messages and listen to voice mail messages
    
    
  • Track recent calls 
    
    
  • Add / check contacts of friends, co-workers and family to quickly make calls and easily check your calls and messages
    
    
  • Go to other tabs to view information and make changes to your phone service:
    
    
    • Messages & Calls
      
      
    • Contacts
      
      
    • Call Manager
      
      
    • Settings
      
      

Messages & Calls

Manage Messages and Calls

• This tab displays the last 12 voice mail messages and calls that were missed, dialed and received
1. Listen to voice mail over the computer (must have a sound card and speakers on your computer)
   
   
   • Click on the right arrow next to the phone number 
     
     
2. Record a voice mail message (must have a computer with a microphone)
   
   
3. Forward voice mail to an email address (Settings > Messages > Settings)
   
   
   • Check the box to the right of Forward messages as emails to this email address
     
     
   • Enter the desired email address
     
     
   • Check this box: Leave a copy of forwarded voice mail messages in the inbox
     
     
     • If you do not check the box, messages are automatically deleted once sent to email
       
       
   • Click Apply. Recording is sent as an attachment in .WAV format
     
     
4. Forward voice mails to another Wave digital phone number
   
   
5. Email Notification of New Voice Mail Messages
   
   
   • Click on Settings, then Messaging, then Email
     
     
   • Check the box to send email notification
     
     
   • Click on New Entry to add a new email address
     
     
6. Outdial Notification of New Voice Mail Messages
   
   
   • Click on Settings, then Messaging, then Outdial
     
     
   • Check the box to receive outdial notification
     
     
   • Enter a telephone number to have new message notices sent to
     
     
• To manage your calls (on the bottom of the screen): Delete, Mark as New, Mark as Heard or record a New Voice Mail 
  
  

Contacts

• Set up Contacts in this tab that show the name of the person calling, along with the phone number
  
  
  • Add  friends, family and other important numbers to the contact list to quickly make calls, see who your calls and messages are from, and more
    
    
    • Click the New Contact or Import buttons on bottom of screen
      
      
    • In the designated fields, add appropriate information
      
      
    • Click Save (on bottom right of screen)
      
      
  • Speed Dial: use a code to make dialing faster by setting up speed dial numbers 
    
    
    • Designate a one or two digit code to dial instead of the entire phone number
      
      
    • One digit codes range from 2-9 / Two digit codes range from 20-49
      
      

Call Manager - Forwarding Options

   
Call Forwarding: 


• Immediately: Check the box and add the ten digit number to forward calls immediately to that number (or select existing number(s) from drop down)
  
  
  • Select Yes or No to have your phone ring when a call is forwarded
    
    
  • In the Forwarding Destinations tab, enter familiar names with numbers you frequently forward calls to
    
    
• Busy / No Answer: Forward calls if you do not answer or  if your line is busy
  
  
  • Configure numbers in Call Manager that you often forward calls to
    
    
  • Forward calls in the amount of seconds you choose to the number(s) you designate
    
    
• Selected Callers: Check the box to forward calls immediately from selected callers
  
  
  • Select Yes or No to have your phone ring when a call is forwarded
    
    
• Destinations: Forward calls to a specific person / destination by entering the 10 digit number and familiar name; press Add
  
  
  • Repeat process to add more names
    
    
  • Click Edit List and add / remove numbers; Click OK
    
    
• Follow Me: Forward calls you receive to one or more destinations
  
  
  • In the Call Manager / Follow Me tab, click in box to activate / deactivate this feature
    
    
  • Click Add Rule to add phone numbers to the Follow Me list
    
    
  • Select if destinations should ring simultaneously or sequentially (in same order as list)
    
    
  • Click Apply 
    

Call Forwarding - Screening Options

• Selective Acceptance: Check the box to only accept calls from phone numbers in the Calls to Accept list
  
  
  • Select Yes or No to have your phone ring when a call is forwarded
    
    
• Selective Rejection: Check the box to reject calls from phone numbers in the Calls to Reject list
  
  
  • Select up to 25 numbers to reject; all other calls come through normally
    
    
  • Rejected numbers hear a message that says you are not accepting calls at this time
    
    
• Anonymous Rejection: Check the box to reject calls from anonymous callers who block their Caller ID information
  
  
  • Rejected callers hear a message that says you are not accepting calls with blocked Caller ID, to enable their Caller ID and try again
    
    
• Priority Call: Check the box to make calls ring distinctively from selected callers / phone numbers
  
  
  • Click Edit List and add / remove numbers; Click OK
    
    
  • To remove, select Clear List; Click OK

   

Change Active Password

• Log into the portal
  
  
• Go to the bottom of the screen (in the middle) under the word SECURITY
  
  
• Select Change Password
  
  
• Enter current password and enter new password twice
  
  
• Press Confirm
  
  
• Password rules
Must have 8-15 digits
Must include at least 1 number, 1 letter and 1 special character
Cannot have a digit repeated more than 2 times in a row
No numeric sequences: e.g. 12345
Must not include any part of phone number

Greetings

• Click on Settings, then Messaging, then Greetings
  
  
• Choose between Configure Greeting or Record Greeting
  
  
• Configure Greeting
  
  
• System with Number: Callers will hear the generic system greeting and telephone number


• System: Callers will hear the generic system greeting

 
• Record a Personalized Greeting
  
  
  • System with Name: Callers will hear your name recorded in your voice with the generic system greeting
  
  
  • Personal: Callers will hear your personalized greeting