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Phone Portal Overview for Wave
about 2 months ago
| Article no. 6961
Introduction
-
The Wave phone portal enables the user to independently view and make changes to their phone service, at their own convenience
- Requirements for the phone portal include, our digital phone service, voice mail service, and internet service with the latest supported browser:
- Microsoft Internet Explorer
- Firefox
- Google Chrome (Windows only)
- Safari (Mac OS X only)
- Microsoft Internet Explorer
-
Additional information:
- In the portal, there are often several ways to accomplish the same task
- When programming phone numbers into the portal, the full ten digit number must be entered
- To complete a change, you must Click Apply
- In the portal, there are often several ways to accomplish the same task
- Requirements for the phone portal include, our digital phone service, voice mail service, and internet service with the latest supported browser:
Resolution Steps
-
Logging In
- Access and login at https://www.mywavephone.com/#login.html
- Enter the home telephone number and password
Dashboard
- After logging in, the main screen is the Dashboard;
select where you'd like to go to:
- Check for new messages and listen to voice mail messages
- Track recent calls
- Add / check contacts of friends, co-workers and family to quickly make calls and easily check your calls and messages
- Go to other tabs to view information and make changes to your
phone service:
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Messages & Calls
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Contacts
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Call Manager
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Settings
-
Messages & Calls
- Check for new messages and listen to voice mail messages
Messages & Calls
- This tab displays the last 12 voice mail messages and calls that were missed, dialed and received
-
Listen to voice mail over the computer (must have a sound card and
speakers on your computer)
- Click on the right arrow next to the phone number
- Click on the right arrow next to the phone number
-
Record a voice mail message (must have a computer with a
microphone)
-
Forward voice mail to an email address (Settings >
Messages > Settings)
-
Check the box to the right of Forward messages as emails
to this email address
- Enter the desired email address
-
Check this box: Leave a copy of forwarded voice mail
messages in the inbox
- If you do not check the box, messages are automatically
deleted once sent to email
- If you do not check the box, messages are automatically
deleted once sent to email
- Click Apply. Recording is sent as an attachment in .WAV format
-
Check the box to the right of Forward messages as emails
to this email address
-
Forward voice mails to another Wave digital phone number
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Email Notification of New Voice Mail Messages
- Click on Settings, then Messaging, then Email
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Check the box to send email notification
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Click on New Entry to add a new email address
- Click on Settings, then Messaging, then Email
-
Outdial Notification of New Voice Mail Messages
- Click on Settings, then Messaging, then Outdial
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Check the box to receive outdial notification
- Enter a telephone number to have new message notices sent to
- Click on Settings, then Messaging, then Outdial
- To manage your calls (on the bottom of the screen): Delete, Mark as
New, Mark as Heard or record a New Voice Mail
Manage Messages and Calls
Contacts
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Set up Contacts in this tab that show the name of the person calling, along with the phone number
- Add friends, family and other important numbers to the contact list to quickly make calls, see who your calls and messages are from, and more
- Click the New Contact or Import buttons on
bottom of screen
- In the designated fields, add appropriate information
-
Click Save (on bottom right of screen)
- Click the New Contact or Import buttons on
bottom of screen
-
Speed Dial: use a code to make dialing faster by setting
up speed dial numbers
- Designate a one or two digit code to dial instead of
the entire phone number
- One digit codes range from 2-9 / Two digit codes range from
20-49
- Designate a one or two digit code to dial instead of
the entire phone number
- Add friends, family and other important numbers to the contact list to quickly make calls, see who your calls and messages are from, and more
Call Manager - Forwarding Options
-
Immediately: Check the box and add the ten digit number to forward calls immediately to that number (or select existing number(s) from drop down)
- Select Yes or No to have your phone ring when a
call is forwarded
- In the Forwarding Destinations tab, enter familiar names
with numbers you frequently forward calls to
- Select Yes or No to have your phone ring when a
call is forwarded
-
Busy / No Answer: Forward calls if you do not
answer or if your line is busy
- Configure numbers in Call Manager that you often forward calls to
- Forward calls in the amount of seconds you choose to the
number(s) you designate
- Configure numbers in Call Manager that you often forward calls to
-
Selected Callers: Check the box to forward calls
immediately from selected callers
- Select Yes or No to have your phone ring when a
call is forwarded
- Select Yes or No to have your phone ring when a
call is forwarded
-
Destinations: Forward calls to a specific person /
destination by entering the 10 digit number and familiar name; press
Add
- Repeat process to add more names
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Click Edit List
and add / remove numbers; Click OK
- Repeat process to add more names
-
Follow Me: Forward calls you receive to one or more
destinations
- In the Call Manager / Follow Me tab, click in box to activate /
deactivate this feature
- Click Add Rule to add phone numbers to the Follow Me list
- Select if destinations should ring simultaneously or
sequentially (in same order as list)
- Click Apply
- In the Call Manager / Follow Me tab, click in box to activate /
deactivate this feature
Call Forwarding:
Call Forwarding - Screening Options
-
Selective Acceptance: Check the box to only
accept calls from phone numbers in the Calls to Accept list
- Select Yes or No to have your phone ring when a
call is forwarded
- Select Yes or No to have your phone ring when a
call is forwarded
-
Selective Rejection: Check the box to reject calls from
phone numbers in the Calls to Reject list
- Select up to 25 numbers to reject; all other calls come through
normally
- Rejected numbers hear a message that says you are not accepting
calls at this time
- Select up to 25 numbers to reject; all other calls come through
normally
-
Anonymous Rejection: Check the box to reject calls from
anonymous callers who block their Caller ID information
- Rejected callers hear a message that says you are not
accepting calls with blocked Caller ID, to enable their Caller
ID and try again
- Rejected callers hear a message that says you are not
accepting calls with blocked Caller ID, to enable their Caller
ID and try again
-
Priority Call: Check the box to make calls ring distinctively
from selected callers / phone numbers
-
Click Edit List and add / remove numbers; Click OK
- To remove, select Clear List; Click OK
-
Click Edit List and add / remove numbers; Click OK
Change Active Password
- Log into the portal
- Go to the bottom of the screen (in the middle) under
the word SECURITY
- Select Change Password
- Enter current password and enter new
password twice
- Press Confirm
- Password rules Must have 8-15 digits
Must include at least 1 number, 1 letter and 1 special character
Cannot have a digit repeated more than 2 times in a row
No numeric sequences: e.g. 12345
Must not include any part of phone number
Greetings
- Click on Settings, then Messaging, then Greetings
- Choose between Configure Greeting or Record Greeting
-
Configure Greeting
- System with Number: Callers will hear the generic system greeting and telephone number
- System: Callers will hear the generic system greeting
-
Record a Personalized Greeting
- System with Name: Callers will hear your name recorded in your voice with the generic system greeting
- Personal: Callers will hear your personalized greeting
- Access and login at https://www.mywavephone.com/#login.html
Internal Information
Commercial Agent Steps
Financial Agent Steps
Management Steps