Smart Home Admin Support Portal

• Login to the Alarm.com Support Portal
  
  
  • Go to to https://alarmadmin.alarm.com
    
    
  • Enter credentials and login 
    
    
  • Select Customers in menu bar
    
    
  • In the Customer Navigation Menu, select the sub-menu below for the appropriate task

Contact CORE Technical Support

• Support Number: 866-834-0470
   

  • Monday – Friday: 6 AM to 6 PM PT
     

  • Saturday: 7 AM to 4 PM PT
     

• Select Support & Sales > Support Center

Login/Password Help

• Emails the customer their login name
   
• Emails the Welcome Letter (will start the new user setup wizard for the portal)
   
• Emails a reset password link to the set email address
   
• When reset, the password is automatically emailed to them directly
   
• Select Customers > Customer Support > Customer Info

Change Panel Settings

• Use the Alarm.com Toolkit to change panel settings remotely 
   
• Select Customers > Customer Support > Remote Toolkit 

Change / Verify Customer Forwarding Settings

• View / edit a customer's forwarding settings
   
• This includes the types of signals to be forwarded, the receiver, and signal communication method
   
• Select Customers > Customer Support > Monitoring Settings 

Check Signal Status

• Check signal: displays signal activity to Alarm.com and central station in the last 24 hours
   
• Check signal strength history: displays a history of signal strength reported by Alarm.com
   
• Select Customers > Customer Support > Signaling

Verify Camera Connection

• Look up a camera by MAC number to determine if it connected to the account
   
• Select Customers > Customer Management > Find Customer Device > Find Equipment

Customer Equipment

• Displays the devices and sensors on the Customer's Smart Home Account
   
• Options for changing settings and remote power cycle will vary by device
   
• It will open on the overview with all the equipment, and on the top menu options to view by type of sensor or sensor group
   
• Use separate equipment tabs to view and troubleshoot panels, sensors, image sensors, power devices, video devices)
   
• Select Customers > Customer Support > Equipment