Smart Home Customer Portal Information

Getting Started with Smart Home

Smart Home Login Information

• In a web browser go to wavebroadband.com/mysmarthome


• Enter the login name and password to login


• After logging in the main overview page appears

Turn Notifications On / Off

• Login to the Smart Home customer portal


• Click Notifications on the left side of the Home screen


• On the right, click on the button of the notification you wish to turn on or off

Customer Equipment View

• This tab on the left side navigation panel displays the devices and sensors on the Customer's Smart Home Account


• Options for changing settings and remote power cycle vary by device


• The tab opens the overview with all the equipment; the top menu options displays by type of sensor or sensor group

Event History

• The Event History tab on the left side of the navigation panel shows events that are communicated to and from Alarm.com


• It displays events being communicated by devices and sensors on the Smart Home Panel


• There are also separate tabs for account and login history

Update Login Email

• To update the login email:


• Login to the Smart Home account page from the wavebroadband.com/mysmarthome site


• Click on the Settings option on the left, and the Login Information option from there


• Click on the Email Address option and make the needed changes

Re-Set My Monitoring Station Passcode Online

• After login, select Settings in the left-hand navigation bar


• Select Monitoring Station


• Update the Passcode section


• Click the blue updatebutton to save

Seting Up User Codes on My Account Set up user codes for your family members, friends, dog walker, nanny or anyone who has access to arm/disarm your panel

• Log into Alarm.com on your desktop or laptop and click the Users link under the Security tab


• Then click Add User


• Update the Passcode section


• Enter the user's name and specify their access level


• Create a code and specify access times


• Click Save and your new user is created