How can we help you?

Using Astound Webmail



Login Help

  • Go to Webmail and enter email address and password and Login

  • If the login  failed, check the internet connection, try loading a different website
    • If there is no internet, troubleshoot for No Internet Connection
  • If you can get to webmail but still can't login, contact us for help

Webmail Password Change

  • Click Forgot password from the main webmail website and fill out all information, then click continue

The overall storage limit for or Webmail is 5 Gb

Resolution Steps

Change Name in the From Field 

  • Have the customer click Preferences, then click Accounts

  • Change the information in the From Field under Settings for Sent Messages

  • Have the customer Compose and send a message to the same address

  • Check the Inbox and see who the message says it's From


  • Open Preferences and select the Signatures

  • Click on New Signature, then name it (You can have more than one signature)

  • In the Signature text box, type the signature information exactly as you want it to appear in your messages

  • In the Using Signatures section, select where the signature should be placed in your messages

  • Add your signature at the end of the your composed, replied to, or forwarded text

  • Choose the Placement of the Signature and click Save

  • To apply this signature to your account name, go to the Accounts tab and in the Signature field, select the Signature Name from the drop down

Rules and Filters

  • Open Preferences and select Filters tab

  • Select Incoming Message Filters and click on New Filter

  • Enter the name of filter in the Filter Name
  • Create conditions for filter to watch out for and actions to perform on incoming mail that matches those conditions, and when finished click on OK

Rename Folder

  • Click on the down arrow next to the folder you would like to rename and click on the Rename Folder

  • Type the name you would like to title the folder and then click on OK

Out of Office and Vacation Response

  • Click Preferences tab and click on the Out of Office option

  • Choose the Send auto-reply message option and enter the desired auto response message in the Auto-Reply Message section

  • Select the date and time range for the auto response to be active in the Time Period section, then click on Save in the top left section


  • Click Preferences tab and click on the Mail option

  • Go to Receiving Messages and in the field below Forward a copy to, enter the email address to forward messages to

  • You can optionally check don't keep a local copy of messages to prevent the webmail quota from being exceeded

  • Click on Save at the top left

Display Name

  • Click  Preferences then click on Accounts

  • From the Primary Account Settings section, enter the desired outgoing name in the field under Settings for Sent Messages and click on Save

Disable Ads

  • Click Preferences and from General settings, click on Standard (HTML) in the Sign in using section

  • Click Save and the page reloads itself

Delete Folder

  • Click the down arrow next to the folder you want to delete and select the Delete option within the drop down menu

  • This will move the folder along with any emails within directly to the Trash where it can be permanently deleted

Blocking a Sender

  • Click Preferences and then click on Filters

  • Choose Incoming Message Filters and then click on New Filter

  • Enter the name you'd like to give the filter in the Filter Name

  • Click on the Subject drop down and choose From, then enter the email address to be blocked in the field to the right

  • Click on the Keep in Inbox drop down and choose the Delete option, when finished click on OK

Address Book

  • Click on Address Book and then click on New Contact, you will be able to fill out necessary contact information to create your contact entry

  • Once you've added the necessary information, click Save in the upper left-hand corner

  • Sending to Contacts:
    • When composing a new message, the "To" field will auto complete with contact names and addresses to match what you're typing. You can also click on the "To" field to pull up your entire list of contacts

    • From here you can highlight contacts and select if you want their address in the "To", "CC", and "BCC" fields

    • When you've selected the full list of who you want to send the emails to, press "OK" in the bottom right-hand corner

  • Note: there is a 10,000 limit to the amount of contacts each account can have saved

Add Folder

  • Click on the down arrow next to New Message , inbox , or click on any of the other folders or sub folders

  • Click on New Folder and then Name the folder, chosing where to place the new folder

  • Click on OK

Add / Remove Check Boxes 

  • Select Preferences and from the General tab, under the Other category, check/uncheck box to display check boxes

  • Refresh the web page to make the boxes to appear/disappear

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps