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Roku Installation, Setup, and Troubleshooting

3 months ago | Article no. 8327
 

Introduction

Requirements for Roku Service

  • 5 Mbps or higher for HD streaming
     
  • Have an HD television with an HDMI port

 

Change 4-Digit PIN and PIN Preferences

Note: PIN preferences for adding channels will be changed here

  1. Sign in your Roku account with your email address and password

  2. To update PIN, click on update

  3. Enter new PIN in PIN field and verify

  4. Submit when finished

    5.  

Resolution Steps

Pair Roku Remote

  1. Open Roku remote battery compartment
     
  2. Place remote in close to Roku
     
  3. Press and hold pairing button inside battery compartment for 3 seconds
     

When the LED light stops blinking, pairing is complete

 

Wifi Password Change

  1. Press Home button on remote
     
  2. Go to Settings
     
  3. Select a Network
     
  4. Repeat Guided Set up
     
  5. Select Wireless Network
     
  6. Update password

 

Add Channels

  1. From Main Menu arrow to Channel Store

  2. Find the Channel

  3. Choose Add or Buy

  4. Enter 4-digit pin if prompted

 

Remove Channels

  1. From Main Menu go to My Channels

  2. Highlight channel, press OK to select

  3. Select Remove Channel

  4. Confirm, select Yes remove channel

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps