How can we help you?

Closed Caption Information for CA, OR and WA

 

Introduction

Resolution Steps



TiVo

    Turn Closed Captioning On / Off while Watching TV

      4K 6 Tuners, 6 Tuners and Minis on TiVo Experience 3

        1. From live TV, press the Info button on the remote control
           
        2. Press the Down Arrow button until the closed caption icon is highlighted
           
        3. Press the Select button on the remote control to toggle the closed caption feature between on and off
           
        4. Closed Captioning settings are changed for all channels  
       

      4K 6 Tuners, 6 Tuners , 4K Minis, and Minis on TiVo Experience 4

        1. From live TV, press the  button on the remote control
           
        2. Turn on Closed Caption
           
        3. Press the OK button on the remote control to toggle the closed caption feature between on and off
           
        4. Closed Captioning settings are changed for all channels
     

    Change Existing Closed Captioning Options

      4K 6 Tuners, 6 Tuners and Minis on TiVo Experience 3

        TiVo Central | Settings & Messages |  User Preferences | Closed Captioning
         
        • Change options as needed, then highlight and select Go Back (settings are saved) to save settings

        • (see steps)

        •  
       

      4K 6 Tuners, 6 Tuners and Minis on TiVo Experience 4

        TiVo Home | left arrow to Menu | Settings | User Preference | Closed Captioning

         
     

    Closed Captioning Menu Options

      This is standard for all TiVos

      • Standard Captions: default setting is CC1 (English on English-based channels, and Spanish on Spanish-based channels)
         
      • CC2 - CC4 may carry other languages, determined by the broadcaster
         
      • Digital Captions: default setting is DTVCC1 (English on English-based channels, and Spanish on Spanish-based channels)
         
        • DTVCC2 - DTVCC6  may carry other languages, determined by the broadcaster
           
      • Other Closed Captioning Options include
         
        • Font |  Text Size, Style, Color and Opacity | Background Color and Opacity | Container Color and Opacity
 

IPTV

    For model SEI eSTREAM PYXIX 4K:

    • Go to TiVo Home | left arrow to Menu | Settings | Accessibility | Closed Captioning

    • Closed Captions is the first option listed. Press the OK button to turn this feature ON then press the back button

    • (see steps)
 

TiVo Stream 4K

    1. From the main screen, scroll to the top and to the right to the settings icon (gear)
       
    2. In the Settings menu, go to Device Preferences | Accessibility | Captions
       
    3. Toggle Display to on or off as needed
       
    4. Other options are available such as Language, Text Size, and Caption Style (the colors of the captions)
      (see steps)
       
 

Motorola/Arris Boxes

    1. With your set-top box on, push the power button on your set-top box (or remote if in cable mode) to turn it off
       
    2. Immediately (within one second) press MENU on your remote
       
    3. The User Settings menu displays on-screen
       
    4. Using the ???? keys, highlight Closed Caption
       
    5. Press OK/Sel on your remote to toggle between Enable and Disable
       
    6. Power on your set-top box to return to watching TV
 

Cisco/SA Boxes

    1. Press Menu 2x to get the General Settings page 
       
    2. Select Language/Idioma 
       
    3. Select Closed Captioning
       
    4. Scroll to On/Off. Select On (or Off)
       
    5. Scroll to Analog Service, select CC1
       
    6. Scroll to Digital Service, select DTV CC1
       
    7. If you wish, you can also change the size, color, etc.
       
    8. Press Exit when finished

 

HD DTA

    There are two ways to enable/disable closed captioning on a HD DTA
     
    1. Press C on your remote
       
      • Toggles through available CC options (CC1, CC2, CC3, CC4, OFF)
         
      • Select CC1
         
    2. Press Menu on your remote
       
      • Select Settings
         
      • Select Closed Captioning
         
      • Use ? or ? to change the following Options on the Closed Captioning page
         
        • Change Status to On (or Off)
           
        • Change Standard Captions to CC1
           
        • Change Digital Captions to DTVCC1
           
        • If you wish, you can also change the size, color, etc.
           
        • Scroll up to Use these settings and press OK
 

General TV Instructions

    1. Look for a CC or CAP button on the original TV remote. Press it to activate Closed Captioning
       
    2. If no CC or CAP button, look for a Menu button and press it
       
      •  The TV's on-screen menu should have a captions setting area, most likely under Language or Captions
         
    3. For further assistance, contact your TV manufacturer

 

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps