Picture Quality / Poor Reception for CA, OR and WA

7 months ago | Article no. 8487

Introduction

Resolution Steps

How many TVs have this problem?

Make sure all connections are finger-tight. Loose connections cause reception issues.
If your TV is set to the wrong input, you may experience poor reception on all channels
Depending on how your converter is hooked up, your input could be:
- If box is connected to TV via coaxial cable:
  - Channel 4 (Rocklin, West Sac)
  - Channel 3 (all other areas)
- COMPONENT
- HDMI
Verify that all of your equipment is hooked up properly by viewing our equipment diagrams

If this problem is on several TVs in the house, there may be an outside issue. Chat with a representative or contact us for assistance

Follow the steps for One TV out of Many and then see All TVs as a last resort

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps

How can we help you?