Troubleshooting TiVo My Account for CA, OR and WA

Forgot Email Address Used when Registering for TiVo My Account

 
• Click the Email address not on file link below the Sign In button on the My Account page
  
  
• Follow the onscreen instructions on the Add My Email Address to My Account page
  
  
• If you are still having difficulty, please chat with a representative or contact us 

Forgot Password I for TiVo My Account

 
• Click the Forgot your Password? link below the Sign In button on the My Account page
  
  
• Enter the email address used to register on the Send Me My Password page to send a temporary password to that email address
  
  
  • If you have a Spam blocker, adjust the settings so emails from tivo.com are allowed
    
    
• Copy and paste the temporary password on the My Account login screen with no spaces before or after the password
  
  
• Enter a new permanent password when prompted

Received Multiple Temporary Password Emails or a Temporary Password Email that wasn't Requested

 
• The Submit button may have been clicked more than once when requesting a temporary password
  
  
• There may be someone else in the household who requested a temporary password (spouse, son, daughter, roommate, etc.)
  
  
• Try to log in to My Account using the most recently sent temporary password
  
  
• If this password does not work, please contact us

Entering the Pass Phrase for the TiVo My Account Online

 
• In the email from TiVo, click on the link and enter the pass phrase to set up a password for your TiVo My Account online
  
  
• If you are still having difficulty, please contact us