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Voice Mail for Grande TX
3 months ago
| Article no. 8735
Introduction
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Setting up voice mail for the first time must be done from your home or business line
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Dial *86 and follow the steps in the tutorial
- The tutorial walks you through setting up a PIN, recording your name and setting up a greeting for your callers
PIN rules
- Must be at least 4 digits
- Can't be the same digit (ex 111111 or 444444)
- Can't have more than two repeating digits (ex 110022 is okay; 111000 is not)
- Can't be in numerical sequence (ex 123456 or 456789)
- Can't match any part of the phone number
Accessing Voice Mail from Home:
- When accessing voice mail from your home / business, dial *86
- Press * (star key) during the greeting, enter your PIN and press the # key
Access Voice Mail Remotely
- To access voice mail when away from your home / business, dial your phone number
- When you reach voice mail, press * (star key)
- You are prompted to enter your PIN; press # key
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Dial *86 and follow the steps in the tutorial
Resolution Steps
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Voice Mail Greetings
There are two greetings to set up:-
Busy greeting
- Used when you are on the line
- Used when you are on the line
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No answer greeting
- Used when line is unanswered or set to go to voice mail
You must press * to go back to the main menu after setting up one of the greetings to access the other greeting
- After logging in, from the main menu of voice mail, these are the voice mail options:
- To listen to your messages, press 1
- To change the busy greeting, press 2
- To change the no answer greeting, press 3
- To compose new message, press 5
- To change your passcode, press 8
- To change your name, press 9
- To listen to your messages, press 1
Record a New Busy Greeting
- Press 2 from Main Menu
- Press 1 from busy Greeting Menu
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Voice mail System: "Please start recording after the tone. To end recording, press the # key."
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Voice Mail System: "Thank you, your greeting has been recorded."
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Voice mail System: "Please start recording after the tone. To end recording, press the # key."
- Press * to return to main menu
Record a New No Answer Greeting
- Press 3 from Main Menu
- Press 1 from no answer Greeting Menu
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Voice mail System: "Please start recording after the tone. To end recording, press the # key."
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Voice mail System: "Thank you, your greeting has been recorded."
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Voice mail System: "Please start recording after the tone. To end recording, press the # key."
- Press * to return to main menu
Default Greetings - Both Busy and No Answer Have Options for System Default Greetings
- From each menu, press 3
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Voice mail System: "You are using the system default busy/no answer greeting", then repeats the menu for that greeting. Press * to return to the main menu
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Busy greeting default message: "(name recording) is busy and cannot take your call. Please leave a message after the tone. Press the # key to end recording."
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No Answer greeting default message: "(name recording) is not available to take your call. Please leave a message after the tone. Press the # key to end recording."
- Have the customer change their name recording by pressing 9 from the main menu
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Voice mail System: "You are using the system default busy/no answer greeting", then repeats the menu for that greeting. Press * to return to the main menu
Change Number of Rings to Voice Mail
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Legacy (copper): Contact us to change the number of rings to reach voice mail
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Digital: Change the number of rings in the Digital Phone Tool, by dialing the feature access code *98 or contact us
Voice Mail Access Numbers May Be Used for Copper Lines Only (Non-Digital)
Area: Includes these Cities: Access Number: Allen Allen 972-678-6245 Argyle Argyle 940-246-6245 Arlington Arlington 817-627-2200 Austin Austin, Buda, Leander 512-220-2200 Aubrey Aubrey 940-265-6245 Bartonville Bartonville 940-725-6245 Carollton Carollton 972-300-6245 Corpus Christi Corpus Christi, Calallen, Flour Bluff, Padre Island 361-334-1111 Dallas Dallas, De Soto 214-323-6245 Denton Denton, Justin 940-271-6245 DFW Airport DFW Airport 972-668-6245 Euless Euless 817-836-2200 Frisco Frisco 214-618-6245 Ft Worth Ft Worth, North Richland Hills 817-208-6245 Glendale Glendale 817-644-6245 Houston Houston, Bammel, Barker, Deer Park, Richmond Rosenburg, Spring, Stafford, Sugar Land, Tomball 281-220-0029 Irving Irving 214-300-6245 Lake Dallas Lake Dallas 940-269-6245 Lewisville Lewisville 972-410-6245 McKinney McKinney 972-549-6245 Midland Midland 432-262-1111 Odessa Odessa, Terminal 432-272-1111 Plano Plano 214-419-6245 Prosper Prosper 214-338-6245 Roanoke Roanoke 817-464-6245 Rockwall Rockwall 972-651-2200 San Antonio San Antonio 210-320-2200 San Marcos San Marcos, Kyle 512-878-2200 Waco Waco, Lorena, McGregor, Rosenthal, South Bosque 254-235-1111
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Busy greeting
Internal Information
Commercial Agent Steps
Financial Agent Steps
Management Steps