Using Grande Webmail

• Login with your Grande email address and password

Attachments

 
• On a New Message, click Add Attachment | File | Attach

Change a Folder Name

 
• On the Folders page, click the box in front of the folder to edit
  
  
• Select Rename from the Choose Action drop down, rename the folder and click OK

Create an Address

 
• Choose Address Book
  
  
• Select New Contact, fill in the fields as desired, then click Add
  

Create a Contact Group Address List

 
• Go to the Addresses Book | My Address Books | Create a New Address Book
  
  
  • Enter a Name, then click Create | New Contact
    
    
  • Select Choose an address from the Drop down box
    
    
  • To add members to this Address list, add a New Contact for each person

Import/Export Contacts

Import Contacts

 
• Go to Addresses Book | Import/Export
  
  
• Choose the new format of the source file, then select the address book to import to
  
  
• Select the charset of the source file - default is Western (ISO-8859-1)
  
  
• Choose File from the drop down box, then click Next
  
  
• Verify the information is correct, then click Next

 

Export Contacts

 
• Select the export format
  
  
• Select the Address Book to export from, then click Export
  
  
• Go to the new mail client and Import 

Display Option

 
• Go to Main Menu | Preferences
  
  
• Select Mail on the left sidebar, then Display options at the top

Delete an Address or Emailed Contact

 
• Go to the Addresses Book and select Browse
  
  
• Select the Contact, click Delete, then click OK

Modify an Address

 

• Go to the Addresses Book and select Browse
  
  
• Choose a Contact and select Edit  
  
  
• Make any changes, then click Finish

 

Move and Delete Messages

Move Messages to Another Folder

• Select an email, choose Folder from the Drop Down Message, then click Move

 

Deleting Messages One at a Time

 
• Select an email and click Delete
  
  
• Deleted messages move to the trash folder

 

Deleting All Messages in a Folder

 
• Check the select box in the column header on the selected Folder Page, then click Delete
  
  
• Deleted messages move to the trash folder

 

Empty Trash Folder Messages

 
Important: deleted trash folder messages are permanently deleted and cannot be recovered
 
• To permanently delete all messages in the Trash Folder, select the box in front of the Trash Folder and click Empty Trash

Create an Away Message

 
• Click Email Administration, then select Manage under the Bouncer column 
  
  
• Enter the away message in the text box, check Enabled Yes and click Save

Create a Signature

 
• Go to Options, then select Personal Information in the General Options column
  
  
• Enter your signature information in the Signature text box
  
  
• Select the box to the left of Place your signature before replies and forwards? and click Save

Send a Message

 
• Click New Message, and populate the To, Subject, and Text fields, then click Send

Sort Messages

 
• Click the column head on the Inbox to sort by
  
  
  • From: alphabetically by sender
    
    
  • Received: by date
    
    
  • Subject: alphabetically by subject
    
    
  • Size: by size
    
    
• To reverse the sort order, click the column head again
  
  
• If Webmail or the Inbox has more than 1000 messages the sort function will not work properly


• Customers can visit http://oldmail.grandecom.net to delete some of their older webmail.

Mail Forwarding

 
• Click Email Administration, then select Manage under the Forwards column
  
  
• Enter the email address to forward mail to in the Forward field. Must use lowercase letters to enter the email address.
  
  
• Check the Local box to forward email and store a copy in webmail, then click Add

BlackList

 
• Click Email Administration, then select Manage under the Blacklist column
  
  
• Enter the domain/address, ensure the Enabled column is set to Yes, then click Save in the Edit column

Whitelist

 
• Click Email Administration, then select Manage under the Whitelist column
  
  
• Enter the domain/address, ensure the Enabled column is set to Yes, then click Save in the Edit column

Configure Spam Filters

 
• Click Filters, then choose Edit Filter Rule
  
  
• Select New Rule, then name your Rule
  
  
• Select the fields to customize your option and save Settings

Font

 
• Try Browser Zoom Controls (CTRL+/-) to change the font size on any webpage

Search for Email

 
• Click Search to find what you need in specific parts of any email

SSL Encryption

 
• Passwords are transferred with encryption
  
  
• Once logged in, all messages in webmail are displayed and sent in plain text

Changing email address that is displayed in the From

 
• Choose Options
  
  
• General Option
  
  
  • Personal Information
    
    
    • Your From: address: enter the email address you wish to display in From Field
      
      
• Save Options