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Using Grande Webmail
over 2 years ago
| Article no. 8886
Introduction
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To access Grande Webmail, go to http://portal.mygrande.com and click Email
- Login with your Grande email address and password
Resolution Steps
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Attachments
- On a New Message, click Add Attachment | File | Attach
Change a Folder Name
- On the Folders page, click the box in front of the folder to edit
- Select Rename from the Choose Action drop down, rename the folder and click OK
Create an Address
- Choose Address Book
- Select New Contact, fill in the fields as desired, then click Add
Create a Contact Group Address List
- Go to the Addresses Book | My Address Books | Create a New Address Book
- Enter a Name, then click Create | New Contact
- Select Choose an address from the Drop down box
- To add members to this Address list, add a New Contact for each person
- Enter a Name, then click Create | New Contact
Import/Export Contacts
- Go to Addresses Book | Import/Export
- Choose the new format of the source file, then select the address book to import to
- Select the charset of the source file - default is Western (ISO-8859-1)
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Choose File from the drop down box, then click Next
- Verify the information is correct, then click Next
- Select the export format
- Select the Address Book to export from, then click Export
- Go to the new mail client and Import
Import Contacts
Export Contacts
Display Option
- Go to Main Menu | Preferences
- Select Mail on the left sidebar, then Display options at the top
Delete an Address or Emailed Contact
- Go to the Addresses Book and select Browse
- Select the Contact, click Delete, then click OK
Modify an Address
- Go to the Addresses Book and select Browse
- Choose a Contact and select Edit
- Make any changes, then click Finish
Move and Delete Messages
- Select an email, choose Folder from the Drop Down Message, then click Move
- Select an email and click Delete
- Deleted messages move to the trash folder
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Check the select box in the column header on the selected Folder Page, then click Delete
- Deleted messages move to the trash folder
Move Messages to Another Folder
Deleting Messages One at a Time
Deleting All Messages in a Folder
Empty Trash Folder Messages
- To permanently delete all messages in the Trash Folder, select the box in front of the Trash Folder and click Empty Trash
Important: deleted trash folder messages are permanently deleted and cannot be recovered
Create an Away Message
- Click Email Administration, then select Manage under the Bouncer column
- Enter the away message in the text box, check Enabled Yes and click Save
Create a Signature
- Go to Options, then select Personal Information in the General Options column
- Enter your signature information in the Signature text box
- Select the box to the left of Place your signature before replies and forwards? and click Save
Send a Message
- Click New Message, and populate the To, Subject, and Text fields, then click Send
Sort Messages
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Click the column head on the Inbox to sort by
- From: alphabetically by sender
- Received: by date
- Subject: alphabetically by subject
- Size: by size
- From: alphabetically by sender
- To reverse the sort order, click the column head again
- If Webmail or the Inbox has more than 1000 messages the sort function will not work properly
- Customers can visit http://oldmail.grandecom.net to delete some of their older webmail.
Mail Forwarding
- Click Email Administration, then select Manage under the Forwards column
- Enter the email address to forward mail to in the Forward field. Must use lowercase letters to enter the email address.
- Check the Local box to forward email and store a copy in webmail, then click Add
BlackList
- Click Email Administration, then select Manage under the Blacklist column
- Enter the domain/address, ensure the Enabled column is set to Yes, then click Save in the Edit column
Whitelist
- Click Email Administration, then select Manage under the Whitelist column
- Enter the domain/address, ensure the Enabled column is set to Yes, then click Save in the Edit column
Configure Spam Filters
- Click Filters, then choose Edit Filter Rule
- Select New Rule, then name your Rule
- Select the fields to customize your option and save Settings
Font
- Try Browser Zoom Controls (CTRL+/-) to change the font size on any webpage
Search for Email
- Click Search to find what you need in specific parts of any email
SSL Encryption
- Passwords are transferred with encryption
- Once logged in, all messages in webmail are displayed and sent in plain text
Changing email address that is displayed in the From
- Choose Options
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General Option
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Personal Information
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Your From: address: enter the email address you wish to
display in From Field
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Your From: address: enter the email address you wish to
display in From Field
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Personal Information
- Save Options
Internal Information
Commercial Agent Steps
Financial Agent Steps
Management Steps