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Using Grande Webmail

 

Introduction


To access Grande Webmail, go to http://portal.mygrande.com and click Email

  • Login with your Grande email address and password

Resolution Steps





Attachments

     
    • On a New Message, click Add Attachment | File | Attach
 

Change a Folder Name

     
    • On the Folders page, click the box in front of the folder to edit

    • Select Rename from the Choose Action drop down, rename the folder and click OK

Create an Address

     
    • Choose Address Book

    • Select New Contact, fill in the fields as desired, then click Add
 

Create a Contact Group Address List

     
    • Go to the Addresses Book | My Address Books | Create a New Address Book

      • Enter a Name, then click Create | New Contact

      • Select Choose an address from the Drop down box

      • To add members to this Address list, add a New Contact for each person
 

Import/Export Contacts

    Import Contacts

       
      • Go to Addresses Book | Import/Export

      • Choose the new format of the source file, then select the address book to import to

      • Select the charset of the source file - default is Western (ISO-8859-1)

      • Choose File from the drop down box, then click Next

      • Verify the information is correct, then click Next
     

    Export Contacts

       
      • Select the export format

      • Select the Address Book to export from, then click Export

      • Go to the new mail client and Import 
   

Display Option

     
    • Go to Main Menu | Preferences

    • Select Mail on the left sidebar, then Display options at the top
 

Delete an Address or Emailed Contact

     
    • Go to the Addresses Book and select Browse

    • Select the Contact, click Delete, then click OK
 

Modify an Address

     
    • Go to the Addresses Book and select Browse

    • Choose a Contact and select Edit  

    • Make any changes, then click Finish

     

 

Move and Delete Messages

    Move Messages to Another Folder

      • Select an email, choose Folder from the Drop Down Message, then click Move
     

    Deleting Messages One at a Time

       
      • Select an email and click Delete

      • Deleted messages move to the trash folder
     

    Deleting All Messages in a Folder

       
      • Check the select box in the column header on the selected Folder Page, then click Delete

      • Deleted messages move to the trash folder
     
 

Empty Trash Folder Messages

     

    Important: deleted trash folder messages are permanently deleted and cannot be recovered

     

    • To permanently delete all messages in the Trash Folder, select the box in front of the Trash Folder and click Empty Trash
 

Create an Away Message

     
    • Click Email Administration, then select Manage under the Bouncer column 

    • Enter the away message in the text box, check Enabled Yes and click Save
 

Create a Signature

     
    • Go to Options, then select Personal Information in the General Options column

    • Enter your signature information in the Signature text box

    • Select the box to the left of Place your signature before replies and forwards? and click Save
 

Send a Message

     
    • Click New Message, and populate the ToSubject, and Text fields, then click Send
 

Sort Messages

     
    • Click the column head on the Inbox to sort by

      • From: alphabetically by sender

      • Received: by date

      • Subject: alphabetically by subject

      • Size: by size

    • To reverse the sort order, click the column head again

    • If Webmail or the Inbox has more than 1000 messages the sort function will not work properly

 

Mail Forwarding

     
    • Click Email Administration, then select Manage under the Forwards column

    • Enter the email address to forward mail to in the Forward field. Must use lowercase letters to enter the email address.

    • Check the Local box to forward email and store a copy in webmail, then click Add
 

BlackList

     
    • Click Email Administration, then select Manage under the Blacklist column

    • Enter the domain/address, ensure the Enabled column is set to Yes, then click Save in the Edit column
 

Whitelist

     
    • Click Email Administration, then select Manage under the Whitelist column

    • Enter the domain/address, ensure the Enabled column is set to Yes, then click Save in the Edit column
 

Configure Spam Filters

     
    • Click Filters, then choose Edit Filter Rule

    • Select New Rule, then name your Rule

    • Select the fields to customize your option and save Settings
 

Font

     
    • Try Browser Zoom Controls (CTRL+/-) to change the font size on any webpage
 

Search for Email

     
    • Click Search to find what you need in specific parts of any email
 

SSL Encryption

     
    • Passwords are transferred with encryption

    • Once logged in, all messages in webmail are displayed and sent in plain text
 

Changing email address that is displayed in the From

     
    • Choose Options

    • General Option

      • Personal Information

        • Your From: address: enter the email address you wish to display in From Field

    • Save Options
 

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps