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Voice Mail for enTouch TX
8 months ago
| Article no. 9081
Introduction
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Accessing Voice Mail from Home
- Dial your home phone number and enter the PIN when the greeting starts
- Press 1 to play messages
Accessing Voice Mail from Another Phone Number
- Dial your home phone number and press * when the greeting starts
- Enter the PIN and press 1 to play messages
- Dial your home phone number and enter the PIN when the greeting starts
Resolution Steps
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Voice Mail Set Up
Dial *98 and follow the tutorial to set up Voice Mail
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Choose a PIN (expires after day 365)
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PIN must be between 6 and 20 digits
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Cannot have sequential or same numbers (23456, 33333)
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Cannot be part of the phone number
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PIN must be between 6 and 20 digits
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Record a Greeting: this is the greeting heard when a caller goes to Voice Mail
- Record a Name: identifies the name of the person receiving the message
Managing Messages
After listening to a message, choose one of the following
- Press 1 to Repeat the message
- Press 2 to Save the message
- Press 3 to Delete the message
- Press * (Star) to Exit Voice Mail
Change PIN
Dial the 10-digit phone number and enter the PIN to access Voice Mail
- Press 4 for Settings
- Press 3 for Security
- Press 1 to Change PIN (see PIN rules above)
Change Settings
Dial the 10-digit phone number and enter the PIN to access Voice Mail
- Press 4 for Settings
- Follow tutorials to Change a Greeting, Record a Different Name, Change Number of Rings, etc.
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Choose a PIN (expires after day 365)
Internal Information
Commercial Agent Steps
Financial Agent Steps
Management Steps