How can we help you?

Security Monitoring App for enTouch TX



With the new app you can:

  • Cancel an alarm
  • Receive alert notifications
  • Know the type of alarm
  • Place account on and off test mode
  • View alarm event history
  • Update contact information

Resolution Steps


To log in to the app

  • Use your CS# and contact PIN (the code you give to the monitoring station in case of alarm)
  • Don't know your CS#?
    • Follow the steps below to find it or call us at 281-225-1382
      • Click here to log in to your alarm portal
      • Enter in your premise phone number or the email address associated with you account as your username
      • Use the code you give to the monitoring station when an alarm sounds as your password
      • When you are logged in, your CS# will be listed next to your name in the black bar at the top on the home screen

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps