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Astound TV + App

 

Introduction

  • With the Astound TV+ app, stream live TV where you want on your device 
     
  • Use the Astound TV+ app to search, schedule, record and watch on your Internet-connected device
     
  • The Astound TV+ app is available to customers who have a cable subscription with IPTV equipment on their account. In order to use all features available, you must be using your local wireless network.

 

Restrictions/Limitations:
 

  • Limit is 5/6 simultaneous streams (primary device + 5 devices)

  • Can download/register up to 12 devices (auto age out in 6 months without use)

  • Must have active cable service and at least one IPTV box with Astound Broadband

  • With the app on a phone or tablet, you can watch out of the home. However, some programmers do not permit out of home streaming

  • Recordings cannot be downloaded to your device. Subscription On Demand and your own recordings (from the cloud/nDVR) can be watched out of the home

  • Currently, On Demand cannot be purchased/watched out of the home unless you originally purchased in the home. If this is the case, you are able to resume it from your My Rentals folder

  • Unmanaged “Streamers” (Fire TV, Apple TV, etc.) cannot be transported to a network that is not yours. You must be on your home network for the app to work

  • Casting from device to TV is not available

  • Channel Lineup - Please be aware that the channel lineup on the app may not be identical to the one you have at home. This is a general streaming lineup that may not include certain channels available on your IPTV box


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Resolution Steps



Supported devices

    Anything NOT on this list is labeled as UNSUPPORTED / UNTESTED.  It may work, but we will not support or troubleshoot.

    Operating System Requirements:

    • App Version – 4.8X
    • iOS Versions – 13.0 or later
    • Android – 7.1 and up


    Phones:

    • iPhone: 12, 12 Pro, 12 Pro Max, 12 mini, SE, 11, 11Pro, X, Xs, XR, 9, 8 Plus
    • Android:  Pixel 5, 4, 4a, Samsung Galaxy S20, S10, S10+, S9, Note 10


    Tablets:

    • iPad Pro, iPad Air 2, iPad Mini, Samsung Galaxy Tab A, Samsung Galaxy Tab S
    • Please note:
      • iPad Pro devices with the Apple M1 chip are not yet verified and therefore, are not officially supported. TiVo is in the process of validating this
      • MacBook with M1 chips are not supported


    Android TVs:

    • Xiaomi Mi Box S – Android TV 9 Pie
    • Sony Bravia TV 2021 – Android TV 10 (Google TV)
    • nVidia Shield – Android TV 9 Pie
    • nVidia Shield Pro – Android TV 9 Pie
    • Ematic Jetstream AGT418 – Android TV 9 Pi
    • The following Android TV releases are qualified: • Android TV Pie • Android TV 10 (Q)


    FIRE TV Devices:

    • Fire TV Stick — Third Generation - Fire OS 7
    • Fire TV — Third Generaton - Fire OS 7
    • Fire TV CUBE  - 2nd Gen and Third Generation - Fire OS 7
    • Insignia HD - Fire TV Edition (2018-2020) – Fire OS 6
    • Fire TV Stick 4K – First Gen (2018) – Fire OS 6
    • Fire TV Stick Lite – 1st Gen (2020) – Fire OS 7


    Apple TVs:  

    • Apple TV - 4th Gen  (OS 14+)
    • Apple TV - 4K (2017)
 

Download the Astound TV+ app

    1. When Installed, launch the Astound TV+ app. You are sent to the authentication page. Enter your TV+ credentials.

      • Astound Broadband powered by enTouch: Watch TV Everywhere login
        • Access to content after subscribing up-to-24 hours

      • Astound Broadband powered by Grande – MyGrande login
        • Access to content after subscribing within minutes

      • Astound Broadband powered by RCN – MyRCN login
        • Access to content after subscribing within minutes

      • Astound Broadband powered by Wave – Watch TV Everywhere login
        • Access to content after subscribing up-to-48 hours

 

What to Watch

    The What to Watch screen is the first screen that populates after logging in. You can navigate to different screen menu button on Android devices, or the Smart Bar at the bottom of the screen for iOS users.

     

    Android iOS
 

Stream Live TV

    To access live TV, click on the Guide icon at the bottom of the screen (or the Menu in Android)

    1. Scroll through the guide until you find what you want to watch

    2. Click on the program

    3. Click the play arrow to start the live stream

    4. You may also have options to restart or record* the selected show!

    *nDVR not available in some areas



    Start Over/Catch Up

      When Start Over/Catch Up is available, you'll see an icon indicating that these offers are available
 

Streaming Your Recordings*

    You can access all your recordings* at any time by pressing the My Shows icon at the bottom of the screen for iOS (or the Menu in Android)

    1. Click on the program

    2. Click the play arrow to start the stream

      *nDVR not available in some areas

Watching On Demand

    On Demand selections can be accessed using the On-Demand icon at the bottom of the screen (or the Menu in Android)

    • Free content is available depending on your channel subscriptions

    • VOD Purchases are not allowed through the App; only on your TV

    • Adult VOD is not available
 

Can I stream content internationally?

    • Content is not available internationally
       
    • Streaming is limited to the continental US, Alaska, Hawaii and Puerto Rico
       
    • International distribution rights are held by the content providers
 

In Home App (with Unmanaged Devices)


    Interface

    • When this app is loaded it will work like the IPTV interface the customer is used to

    • Choose Watch TV to view the last channel viewed or Guide to see what is on

     

    Using the Guide

    • Navigate through the guide using the arrow keys

    • Hold the arrow key down for a quick scroll through the channels

    • Setting recordings and one passes from the guide is exactly the same as IPTV

    • Select the future show and follow the prompts

     

    Trick Play

    • The pause, fast forward and rewind buttons are the same and will show when you push the middle the arrow keys

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps