Astound TV + App

3 months ago | Article no. 9184

Introduction

With the Astound TV+ app, stream live TV where you want on your device
Use the Astound TV+ app to search, schedule, record and watch on your Internet-connected device
The Astound TV+ app is available to customers who have a cable subscription with IPTV equipment on their account. In order to use all features available, you must be using your local wireless network.

Restrictions/Limitations:

Limit is 5/6 simultaneous streams (primary device + 5 devices)

Can download/register up to 12 devices (auto age out in 6 months without use)

Must have active cable service and at least one IPTV box with Astound Broadband

With the app on a phone or tablet, you can watch out of the home. However, some programmers do not permit out of home streaming. We are currently aware of these stations that restrict out of home streaming of Live TV.

Recordings cannot be downloaded to your device. Subscription On Demand and your own recordings (from the cloud/nDVR) can be watched out of the home

Currently, On Demand cannot be purchased/watched out of the home unless you originally purchased in the home. If this is the case, you are able to resume it from your My Rentals folder. Additionally, if you are subscribed to these channels and VOD, out of home streaming is permitted.

Unmanaged Devices (a.k.a Unmanaged Streamers) like Android TV, Fire TV, Apple TV, etc. cannot be transported to a network that is not yours. You must be on your home network for the app to work

Casting from device to TV is not available

Channel Lineup - Please be aware that the channel lineup on the app may not be identical to the one you have at home. This is a general streaming lineup that may not include certain channels available on your IPTV box

Please note: TiVo Stream 4K is not compatible with the Astound TV+ app

Resolution Steps

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Supported devices

Anything NOT on this list is labeled as UNSUPPORTED / UNTESTED. It may work, but we will not support or troubleshoot.

Mobile Devices

Operating System Requirements:
- App Version – 4.8X
- iOS Versions – 13.0 or later
- Android – 7.1 and up
Mobile Phones:
- iPhone: 12, 12 Pro, 12 Pro Max, 12 mini, SE, 11, 11Pro, X, Xs, XR, 9, 8 Plus
- Android: Pixel 5, 4, 4a, Samsung Galaxy S20, S10, S10+, S9, Note 10
Tablets:
- iPad Pro, iPad Air 2, iPad Mini, Samsung Galaxy Tab A, Samsung Galaxy Tab S
- Please note:
  - iPad Pro devices with the Apple M1 chip are not yet verified and therefore, are not officially supported. TiVo is in the process of validating this
  - MacBook with M1 chips are not supported

Unmanaged Devices (Stream In-Home Network Only)

Android TVs:
- Sony Bravia TV 2021 – Android TV 10 (Google TV)
- nVidia Shield – Android TV 9 Pie
- nVidia Shield Pro – Android TV 9 Pie
- Ematic Jetstream AGT418 – Android TV 9 Pi
- The following Android TV releases are qualified: • Android TV Pie • Android TV 10 (Q)
Amazon / Fire TV:
- Fire TV Stick — Third Generation - Fire OS 7
- Fire TV — Third Generaton - Fire OS 7
- Fire TV CUBE - 2nd Gen and Third Generation - Fire OS 7
- Insignia HD - Fire TV Edition (2018-2020) – Fire OS 6
- Fire TV Stick 4K – First Gen (2018) – Fire OS 6
- Fire TV Stick Lite – 1st Gen (2020) – Fire OS 7
Apple:
- Apple TV - 4th Gen (OS 14+)
- Apple TV - 4K (2017)

Please note: TiVo Stream 4K is not compatible with the Astound TV+ app

Download the Astound TV+ app

When Installed, launch the Astound TV+ app. You are sent to the authentication page. Enter your MyAstound credentials.
- Access to content after subscribing up-to-24 hours

What to Watch

The What to Watch screen is the first screen that populates after logging in. You can navigate to different screen menu button on Android devices, or the Smart Bar at the bottom of the screen for iOS users.