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Parental / Purchase Controls for Passport Boxes

 

Introduction

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Parental Controls allow programming blocks by channel number, rating, or time period

 

PIN Types

  • Locks PIN: used to restrict viewing to particular channels, ratings, or programming
  • Purchase PIN: restricts viewers from ordering anything that requires a purchase

Resolution Steps

Parental Control Setup

  1. Press Menu twice to reach the General Settings page

  2. Go to Parental Control, then Change PIN

  3. Enter a 4-digit PIN, then confirm the PIN

  4. Go to Parental Control, then Locking Status and choose from one of the following:
     
    • Off (Relock Manually): permanently turns off Parental Controls

    • Off (Auto Relock): temporarily turns off Parental Controls
       
      • Note: if the converter is turned off, Parental Control locks will be automatically activated when it is turned on again

      •  
    • On: All Parental Control locks turn on immediately


    •  

Change Parental Control PIN

 

  1. Press Menu twice to reach the General Settings page

  2. Go to Parental Control, then Change PIN

  3. Enter the existing 4- digit PIN

  4. Enter a new 4- digit PIN, then confirm the PIN


  5.  

Purchase PIN Setup

  1. Press Menu twice to reach the General Settings page

  2. Go to Purchasing, then Locking Status

  3. Chose a 4-digit Purchase PIN - this can be a different number than the Parental Control PIN

  4. Chose On from the status column


  5.  

Remove Purchase PIN

  1. Press Menu twice to reach the General Settings page

  2. Go to Purchasing, then Locking Status

  3. Enter the existing Purchase PIN when prompted

  4. Chose Off from the status column


  5.  

Change Purchase PIN

  1. Press Menu twice to reach the General Settings page

  2. Go to Purchasing, then Change PIN

  3. Enter the existing Purchase PIN when prompted

  4. Chose a new 4-digit Purchase PIN when prompted

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps