TiVo Wireless Adapter Troubleshooting

11 months ago | Article no. 1205

If there is obvious physical damage to the adapter or cable, please chat with a representative or contact us

Make sure the power light is lit, then check the link light status
- Solid Light: adapter is connected to the network
- Slow Blink: adapter is searching for the network
- Rapid Blink: adapter is transmitting data
Ensure the Modem and Router are connected, and you have access to the Internet
Power cycle Modem and Router, if needed

Unplug all other USB devices from the back of the TiVo
Unplug both ends of the TiVo Adapter, wait 30 seconds, and then reconnect both ends of the USB cable
If the adapter power light is still not on, make sure the cable is firmly plugged in to the adapter and the USB cable, and then restart the TiVo
If the TiVo Adapter still has no power, contact us

4 Tuners, 2 Tuners, Single Tuners, and Minis on TiVo Experience 3
- Go to TiVo Central | Settings & Messages | Settings | Network
4K 6 Tuners, 6 Tuners , 4K Minis, and Minis on TiVo Experience 4
- Go to TiVo Home | left arrow to Menu | Settings | Network Settings
Note the signal strength found on the right-hand column
- Signal strength below 80% is a sign that the TiVo having a hard time getting a signal from your wireless router
- To get the best signal, make sure the Adapter is open to a 90 degree angle, like the letter L
If the signal strength is still below 80%, contact us

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