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Unwanted / Harassing Calls
8 months ago
| Article no. 2267
Introduction
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If you feel threatened or in danger, dial 911 for immediate assistance from law enforcement
Additional Resources-
National Do Not Call List: add your phone number to help reduce telemarketing calls
- Call 1-888-382-1222 or register online
- Call 1-888-382-1222 or register online
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Visit the FCC website for helpful tips on how to reduce unwanted calls or file a complaint
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Bill Collector / Agency Complaints may be reported to the FTC by writing to:
Federal Trade Commission
Division of Credit Practices
Washington, D.C. 20580
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National Do Not Call List: add your phone number to help reduce telemarketing calls
Resolution Steps
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Harassing Calls
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Harassing Calls can be life threatening / terroristic, obscene, malicious or harassing and usually exceed 3 calls per day
- When tracing harassing calls, you must be willing to file a police report, prosecute the caller and testify in court
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Dial *57 to trace the last call you received; this flags the call as a harassing call
- A charge applies for each successful trace
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Not all calls are traceable; auto-dialer calls, fax calls / tones / beeps, multiple line business calls, international calls, etc. are not traceable
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Trace records are reported to law enforcement, only; you must work with law enforcement to subpoena trace records
Unwanted or Annoyance Calls
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Unwanted or Annoyance Calls can be fax beeps / tones, telemarketers, hang-ups, debt collectors, computer-generated (robo) or repeat calls
- Certain phone features can help protect privacy
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Anonymous Call Rejection (*77): rejects callers who block their name / number from your Caller ID display
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Selective Call Rejection: (*60 or *63) block calls from phone numbers you choose to reject
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Call Block (*60): program this feature to block unwanted incoming phone numbers
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Call Return (*69): after an incoming call, identify the number of the caller and date / time received
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Caller ID: see the name / number of the caller before answering the phone
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Non-published Phone Number: removes your number from directory assistance and from the new publication of phone books
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Change your Phone Number: helpful when you receive calls for the previous owner
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Anonymous Call Rejection (*77): rejects callers who block their name / number from your Caller ID display
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Dial *57 to trace the last call you received; this flags the call as a harassing call
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Harassing Calls can be life threatening / terroristic, obscene, malicious or harassing and usually exceed 3 calls per day
Internal Information
Commercial Agent Steps
Financial Agent Steps
Management Steps