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Audio (Sound) Issues on TV
4 months ago
| Article no. 2278
Introduction
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Audio Delayed from Channel to Channel
We provide 100% Digital Cable, so you may notice a slight delay when changing channels
- Digital channels take up less space in a channel line-up than older Analog channels, so we can offer much more channels
- These channels are digitally compressed, which causes a slight delay (about a second or less) when a channel is changed because the channel needs time to 'decompress'
- This is not a service issue - any digital video service whether cable or satellite dish exhibits this type of behavior
- This is because the DVR/TiVo establishes a slight 'buffer' so that live TV can be paused at any time
- Digital channels take up less space in a channel line-up than older Analog channels, so we can offer much more channels
Resolution Steps
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Audio in Spanish or Another Language:
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Your converter may be set to SAP (Secondary Audio Programming)
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Your TV may be set to SAP:
- Locate the remote that came with your TV, locate the SAP/MTS button, and turn the setting off for restore audio
- Consult your TV manual or the manufacturer for further support
Static, Muffled Sounds or Audio from Another Channel:
Check the volume level on your TV and be sure the mute button was not pressed
- If one channel only, the channel is most likely experiencing audio issues
- If on all channels (one TV), adjust the volume to a comfortable level; check TV manual for additional assistance
- If on all channels (all TVs), there may be a service issue, contact us for further assistance
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Your converter may be set to SAP (Secondary Audio Programming)
Internal Information
Commercial Agent Steps
Financial Agent Steps
Management Steps