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Audio (Sound) Issues on TV



Resolution Steps

Audio in Spanish or Another Language:

    1. Your converter may be set to SAP (Secondary Audio Programming)

    2. Your TV may be set to SAP:

    • Locate the remote that came with your TV, locate the SAP/MTS button, and turn the setting off for restore audio

    • Consult your TV manual or the manufacturer for further support

Static, Muffled Sounds or Audio from Another Channel:

    Check the volume level on your TV and be sure the mute button was not pressed

    • If one channel only, the channel is most likely experiencing audio issues


    • If on all channels (one TV), adjust the volume to a comfortable level; check TV manual for additional assistance



Audio Delayed from Channel to Channel

    We provide 100% Digital Cable, so you may notice a slight delay when changing channels

    • Digital channels take up less space in a channel line-up than older Analog channels, so we can offer much more channels

    • These channels are digitally compressed, which causes a slight delay (about a second or less) when a channel is changed because the channel needs time to  'decompress'

    • This is not a service issue - any digital video service whether cable or satellite dish exhibits this type of behavior

    Additionally, you may see a slight delay in comparison when watching a Standard or HD converter to a DVR or TiVo

    • This is because the DVR/TiVo establishes a slight 'buffer' so that live TV can be paused at any time

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps