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Can't Call 900 Numbers
over 1 year ago
| Article no. 2293
Introduction
Resolution Steps
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If you are unable to place calls to a 900 number:- Ensure you are dialing the correct telephone number
- If you have a second telephone line or a cell phone try calling from that number
- If you still cannot reach the designated number there may be a problem with the number you are trying to call
- If you still cannot reach the designated number there may be a problem with the number you are trying to call
- As our telephone customer, you have the right to request a 900 number block on your telephone line
- This block prevents anyone in your household from calling a 900 number
- If you have an existing 900 number block on your telephone line, contact us to have it removed
- This block prevents anyone in your household from calling a 900 number
If you can't reach the designated number, continue troubleshooting:
- Verify that you have a long distance provider by dialing 1-700-555-4141
- If you do not have a long distance provider, you will need to establish one before you can dial a 900 number
- If you do have a long distance provider, please contact your provider
- Ensure you are dialing the correct telephone number
Internal Information
Commercial Agent Steps
Financial Agent Steps
Management Steps