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No Dial Tone - Can't Make Calls
about 1 year ago
| Article no. 2303
Introduction
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There are a few types of No Dial Tone; it can happen on one or more phones with the same phone number
- Dead air
- Loud humming sound
- Static / noise that prevents you from making or receiving calls
If you hear static or noise on your line, but can successfully complete a call, troubleshoot static on your line
Verify wiring is securely connected and batteries are not outdated
Are you reaching a recording?- If yes, what does the recording state?
- Listen to the recording in its entirety and report this to customer service
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Include the number at the end of the message
- Listen to the recording in its entirety and report this to customer service
- If no, is your phone set on touch-tone or pulse?
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Pulse: switch the phone back to tone
- Tone: contact us for further assistance
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Pulse: switch the phone back to tone
- Dead air
Resolution Steps
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Cordless Phones
- Verify the handset is charged, then unplug the base from the phone jack and electrical outlet
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Plug a standard corded telephone into that jack
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Unplug all additional equipment from your telephone jacks (answering machines, fax machines, etc.)
- If you can make outgoing calls when the additional equipment is disconnected, plug each piece back in one at a time to determine if a piece of equipment is causing the issue
- If you can make outgoing calls when the additional equipment is disconnected, plug each piece back in one at a time to determine if a piece of equipment is causing the issue
Dial Tone on One Phone of Many
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Unplug the existing phone from the malfunctioning jack and plug a spare telephone into the jack
- If phone service is restored, the problem may have been caused by the other telephone
- If you still experience no dial tone on one or more of your telephones, contact us for further assistance
- Verify the handset is charged, then unplug the base from the phone jack and electrical outlet
Internal Information
Commercial Agent Steps
Financial Agent Steps
Management Steps